Armstrong George Cohen Will Ophthalmology
,
Abington, PA

This group saved my eyes from damage done by a local eye specialist. I love this group, they really care about your sight. Their approach is not an “assembly line.” Service!

I arrived on time, nurse took me in prepared everything and then Dr Levin made me wait for half an hour before he rushed through the measurements. Didn't like the experience.

I have been a patient there for a long time and have been treated by Dr. Will who is a very kind, caring and excellent physician. He will be leaving the practice soon and will be missed by so many. I am sure everyone wishes him the best.

I don’t usually leave reviews, but I feel obligated to share my experience here. The reception staff and contact lens department at this office are some of the rudest and most unprofessional people I’ve ever encountered in a medical setting. They’re uncommunicative, dismissive, and seem completely uninterested in helping patients. I have to follow up with them multiple times just to get answers. I’ve been to plenty of doctors’ offices, and I know busy schedules and bad days happen, but this isn’t a one-off vibe — it’s a consistent culture of apathy and poor attitude. It’s a shame, because the doctors here are great, but the rest of the staff make it feel like you are burden to them.

First went to Wills Eye Emergency and got my wife diagnosed and some prescriptions. But the pain was too intense and withing three days she could not take it anymore. This wonderful group gave her an appointment the afternoon of her call. When we arrived the place was busy and the staff was treating many people. We were checked in quickly and took a seat. Our appointment was at 3 and by 3:10 her name was called. Bre did a wonderful job doing the initial assessment, but time came for her to go to the next patient. She overheard my wife tell me that she was getting an upset stomach. About 3 minutes later Bre came through the door with crackers and a snack to help settle my wife's stomach in preparation for the main exam and medications. Then Doctor Armstrong and Leslie came in and working as a team, examined my much in pain wife and determined a course of action. The were delicate as can be when handling her orbital region and explained each step. After completing their examination and record keeping we were given some of the additional medications needed and told to come back tomorrow for a follow-up. Leslie and Bre were so pleasant in explaining what the papers instructed and rejoicing that my bride's pain level had dropped considerably. Thank you Doctor Armstrong, Leslie, and Bre. And thank you to all those who are the support crew. Even the staff who checked us out and set up her appointment for tomorrow where friendly and engaging. So now I know who will be my opthamologist as well.

Went in today to inquire about swollen tissue in my eye that looked to be bulging. The doctor came in touched my eye and used a qtip to hold my eye open to check and said that I was just a stye. As I was leaving heard him laugh as he walked me out. Made me feel as if I wasted his time by coming in out of concern for my eye. Felt like the visit was rushed and him laughing as I walked out made me mad not gonna lie. This is the treatment people of color get when going to the doctor though so I'm not surprised. Smh

When I expressed genuine surprise at not being able to get an appointment for an eye exam and Rx for an eyeglass prescription sooner than 6 weeks, I was told I was "lucky" because a week ago it would have been at least 2 months. Never mind! Addendum: I was contacted 24 hours after this post - and got an appointment for the next day. Thanks for taking my complaint seriously and making an effort to resolve my disappointment. THANK YOU JULES!

I don’t understand how you continue to claim your doctor won the “Ophthalmology Award” while at Thomas Jefferson Medical School when such is not the case.

6-11-2025: Review is for the Optical Department in the Abington & Hatboro offices. All of the optical technicians are excellent and at the top of the list! They are extremely knowledgeable and very helpful and very patient. Thank you. PREVIOUSLY: My mom, sister and I have been patients here for many,many years. Our doctors have been and are Dr. George and Dr. Will for opthalmology and retina problems. I had two successful cataract surgeries two years ago; and, in a week, my sister will get her first cataract surgery. These two doctors are the best; but, really the entire practice is wonderful including the office staff. They are caring and listen to what you wish to say. I highly recommend them for all your eye issues. Thank you, Mar [9-28-2022] P.S. I don't know why their rating is low; they are a 5 STAR practice.

I arrived on time, nurse took me in prepared everything and then Dr Levin made me wait for half an hour before he rushed through the measurements. Didn't like the experience.

This office thinks nothing of your time. You can literally wait hours.

If you enjoy spending half your day waiting to see the doctor when you had an appointment at 10:15 AM then this is the professional office you want to visit. When asked, they say this is how the office normally runs.

I’ve been seeing Dr Cohen for the past two years. I had cataract surgery on both eyes. Such a wonderful group. Everyone working in the office is very helpful and professional! …

The Best I know. I have controlled glaucoma thanks to you Dr. Cohen and cataracts. I was scared Straight by him. One of the concerned men that I know. Just had left eye cataract surgery and a special lens placed so that I won’t have to wear glasses. I mean Bright and clear and that’s just one eye. Can’t wait until the right is done. Thank you Mr, Dr Cohen for your concern, Good Will and certainly your Expertise.

Following cataract surgery with Dr. Armstrong, I see better than I have in 50 years. And I don't need glasses! Very pleased with his care.

Angelina, one of their receptionist was the rudest customer service representatives I have ever talked to in my life. Before I could even get my words out to ask a question she kept interrupting me. And then when I asked her to allow me to ask my question " she accused me of yelling" when I was speaking to her in a normal voice. And that is what you call a racial microaggression. Unfortunately in 2024 you still have people in the workplace who display this behavior and think it is okay. For they lack emotional intelligence and are in need of racial sensitivity training. Don't believe me? Whoever is the manager just listen to our conversation and you tell me who was yelling. In short, I would never recommend this place to anyone. They really need to reevaluate their hiring process.

I have used Armstrong George for my annual eye exam and glasses for years and always have been happy but recently I had cataract surgery and really learned what a wonderful practice this is. Dr. Tom Armstrong takes all the time you need to explain the entire process and has a great sense of humor. The follow-up care by Dr. Kaplan and the staff is equally great. Everything is explained carefully and the follow-up call after the surgery to see if all is well shows a concern for the patient not found at all doctor practices. No need to go to Philadelphia with such a great practice right here.

This is the second time their billing person lied and said that she had spoken to me about my bill several times. She never called or spoke to me. She implied that I couldn't pay by telling me that I had to reschedule until I paid my bill. Both times she was handed a card that went through immediately. When I simply asked why the bill was so high, she told the person on the phone that I refused to pay. She turned her back on me while I was talking to her, very disrespectful. The office manager refused to call me back when I called to complain about my treatment. I will be transferring to another doctor's office. Am I being treated this way because of my race?

I'm not sure where all the negativity stems from, but over the years I've had nothing but positive experiences. I had an "eye emergency" and the woman who scheduled my appointment over the phone was super kind and helpful. She squeezed me in the next morning. When I arrived a half an hour late, and without my insurance card, I was still treated with a kind professionalism and they still got me in to see the doctor. Dr. Armstrong was also patient and knowledgeable. I've recommended this office to friends, and will continue to use them as my eye care provider.

- I was told to see an ophthalmologist after having an eye exam for glasses. I asked my contacts whom they recommended, and someone said their mother goes to Dr. Armstrong. I called Armstrong George Cohen Will Ophthalmology in Abington. The office lady refused to make a new patient appointment for me unless I provided a specific "referral," despite the fact that I already have my exam notes and excellent insurance. She said I needed to call LensCrafters to get that. Turning away a new patient who has both a clinical need and excellent insurance is ridiculous. If this is how they handle a simple intake call, I’ll be taking my business elsewhere to a practice that actually values new patients.

I just had my first visit at this practice. When I called to make my appointment, I was able to speak to Mary in billing, who was able to verify my coverage within minutes. At my appointment, Dr. Kaplan was fantastic. Excellent care, listened to my concerns, and genuinely cared. I was dreading picking out my frames. Quite honestly I avoid mirrors. Catalina was able to help me choose frames that suited my face and felt comfortable wearing. I pick up my glasses in a few days and decided I'll get prescription sunglasses too, because even though my vision insurance doesn't, the office gives a discount on a second pair. This is a yearly appointment I won't mind having to keep. TLDR; Highly recommend. Should have 5 stars

I have found it difficult to find a good optometrist and opthamologist and it must be because this practice has them all. The Doctors are top notch and they examine your eyes thoroughly. Doctor George was able to diagnose my problem, and he prescribed the appropriate medication for my eyes to heal quickly. The office staff is friendly and thorough. I would not think twice about going there for routine eye exams or if you have a specific problem.

This review is NOT for the practice, but a specific doctor. Who is selfish, and NEGLECTFUL! I had been seen in the Hatboro office and had cataracts surgery scheduled in a few months. One day, my eye went crossed out of nowhere! I called Hatboro office, and they were booked so they made me an appointment at the Abington location, it was the day before a holiday. Geoffrey Kaplan was who my appointment was with. When I arrived, the front desk woman, came out and told me the doctor said to keep a patch on my eye until my surgery in a few months. He told her; to tell me, it would be a waste of my copay to be seen today. I was already there. He didn’t even bother coming out to LOOK AT MY EYE! I waited the weekend, and my eye got more crossed. I went to the Hatboro office Monday as soon as they opened and my regular doctor, saw me, and he said, I think you had a STROKE! Get to the hospital. I went to the hospital, and here, I did have a STROKE! Dr. Kaplan should of came out and looked at me when I saw him prior. I could have had another BIG STROKE, yet he told me to just keep a patch on my eye for MONTHS until my surgery. This is unacceptable and I want to warn others about the neglect this doctor practices.

I'm sitting here in the back office waiting to see the doctor. And one of the eye techs comes over to the older gentleman sitting next to me while eating and proceeds to put drops in his eyes as she's chewing over him. Discussing is the best word for what I just witnessed.

My family and I have been blessed to have these very knowledgeable and experienced doctors, tecks, optical team and staff caring for our eyes.

Brought my mother here for a check up. They asked her to be here 15 mins prior to her appt. That would be 9:15 it’s 11:30 and I’m still waiting for her to come out. This place always overbooks their patients and it’s just rude!!! When the doctor came in the room, he said, "I am really busy today". No apology, and no consideration of his patients time!!

Took my 96-year-old grandmother here for her appointment. We arrived 10 minutes early.and was told that the machines were broken and they left a message yesterday evening. I I explained to the receptionist that the number they had on file was a landline phone, which was not equipped with a voicemail so there couldn’t have been a message left. She then asked me if my grandmother was in a home or a facility. I responded to her “no she’s right here” and she lives with family. She then condescendingly asked if she has a cell phone. I explained “no she does not. She is 96 years old”. I asked if the machines would be repaired in the near future or should we reschedule her appointment? She stated “we don’t have any appointments for months can’t she just go to our other office? It’s only 10 minutes away and do you have someone’s number we can leave a voicemail on”. She was unapologetic, condescending and rude. This is not the way anyone should be greeted by any company representative especially not the receptionist or front desk staff. This was my second unpleasant encounter with this same staff member. I mentioned it to another staff member the first time but after Reading other reviews this seems to be the culture in this office. As much as it disappoints me to have to find another doctor for my grandmother, there’s no way I would subject her to this a third time.

Staff were really rude over the phone and even more in person. I had an appt and left with a trial pair of contacts that just didn’t feel comfortable. So when I asked to try another pair they gave me a hard time about it. Apparently I would’ve had to pay for an additional visit ranging from $70-$90 to get any other trial contacts. First time I ever came across this problem. Now I understand everyone has their own policies but what bothered me was how rude the staff was about it. Never again would I walk in to this place or ever recommend to any friends or family.

Doctor Armstrong! EXCELLENT Had both eyes redone and absolutely perfect! Excellent very courteous staff at BOTH locations. I would highly recommend all my friends to go there! **********

Unfortunately, my experience with the scheduling team at Armstrong Georger Cohen Will Ophthalmology involved very poor customer service. The staff I interacted with were rude and unprofessional, which left me feeling dismissed rather than supported. Customer service should match the level of care patients expect from a medical institution.

Awful front desk. Spent 30 min on the phone trying to verify my insurance. After their billing personal confirmed that I am covered, the front desk person insulted me by telling that I couldn't have verified my insurance that fast! This is not a way to treat new patients

My mom, sister and I have been patients here for many,many years. Our doctors have been and are Dr. George and Dr. Will for opthalmology and retina problems. I had two successful cataract surgeries two years ago; and, in a week, my sister … More