Voris Family

UNACCEPTABLE TREATMENT SO BEWARE! My husband and I have been patients for well over 25 years. During all the visits we've had with Dr. Duvall, there was only one time we had to wait. Since Dr. Duvall is now retired we now see Dr. Smedley. He is very consistent about being at least 30-45 minutes late every time! Suggestion: don't make your appts so close together so you stay on time. Yesterday I arrived at 2:55 as my appt (for tear duct plugs, no exam) was scheduled for 3:00. I asked the receptionist how delayed he was and was told "at least 30 minutes." (Mind you, she didn't volunteer that information to me.) At 3:40 I was called back. After arriving in the exam room I asked how much longer before Dr. Smedley would see me. The technician checked and I was told "at least 15 minutes." Well, that turned my appt from 3:00 to 4:00. THIS IS UNACCEPTABLE! Time is valuable to all, and to sit and wait is unacceptable. We have to take time off from work. (From what I can tell, the other doctors in the practice don't seem to run behind.) My husband and I have decided to go elsewhere for our eye care. i WOULD GIVE NO STARS BUT THAT WASN'T AN OPTION.

Lynn Gerber

I am absolutely jazzed about the amazing customer service I received at Arvada Eye Associates. Frankly I was shocked by some of these reviews. I wonder if some individuals were just plain frustrated with our times. My experience was reflected nothing like what I read. I had a refreshing informative visit. I have had several visits as I am having eye lid surgery on July 24, 2023. Excited by a bit scared. I also purchased glasses. I will share pictures of before and after my surgery. Dr. Smedley and his staff were efficient, friendly, professional, and very thoughtful. I cannot say enough good things. I feel when you are trusting anyone with your eyes and having eye surgery it is imperative to take your time and feel comfortable. AAA service. I will be sharing pictures soon. I bought a couple pairs of cool glasses, love, love, love. Thank you team.

Annette McGuire

Dr Smedley is relatively new at Arvada Eye Associates, having been added to the staff when Dr Duvall retired. I recently trusted him to perform my cataract surgery and found him to be caring, efficient and thorough in all phases of my care. And I have been more than satisfied with the results! I would recommend his expertise without reservation!