Arvada Vision & Eye Clinic
5801 Wadsworth Blvd,
Arvada, CO

TERRIBLE experience(s), POOR communication, Unprofessional front desk staff/assistants, and BAD system for getting patients taken care of - WILL NOT go back to this clinic!!!!! My first experience was not great due to a power/WiFi outage and I was unable to have my full tests run, but I liked the doctor when I was able to see her at my first visit. I had to reschedule my main test (due to the system being down) and came back today for that; however, after arriving 30+ minutes early to my appointment and then waiting a FULL HOUR past my appointment time I still had not been called back! I left VERY FRUSTRATED and STILL did not get my test run. The office staff did not apologize or make any effort to get me taken care of, the way I was treated was AWFUL and not acceptable. I hope the doctor gets better staff to take care of her patients, because she was great! But, I will not return - solely due to my experience from the front desk staff!!!

We had gone here for a couple years and had no issues. However, their customer service has gone down. I went in to get a pair of sunglasses. I was told the lenses I wanted would take 3 weeks. When I called to see if they were in, I was told they weren't and they didn't know why and would call me back. After not hearing from then again for 3 to 4 days, I called again and was told they would call me back. I never heard back from them so I called the next day and was told my glasses were in. When I went in to get them, they had ordered standard lenses, not the ones I paid for. After waiting another 3 weeks, I called to see if they had arrived yet. I was put on hold for 5 minutes. I was told they would be mailed directly to me (I requested them to be mailed). I asked her to check to see if they were actually going to be direct mailed or go to them first. She put me on hold for 8 minutes and had completely forgotten about me. Then said only contacts would be direct mail. So this point I'm waiting on a call back but don't actually plan to hear back from them. Overall I'm really disappointed in the service I've decided l received the won't be coming back again or recommending them to anyone sad to say.

I wanted to write a quick note of appreciation to Arvada Vision and Eye Clinic. I had an emergency with my contact tearing in the middle of my work day and stopped in to see if they could help with a replacement contact. I walked in and the amazing staff at the front desk immediately listened to my problem, talked to a doctor and had a replacement lens in my hand in less than five minutes. They were all incredibly friendly and more than willing to help even though I wasn't a patient there. Well I am now. I will be going to Arvada Vision & Eye Clinic from now on. Thanks everyone for your help!