I have been going to this clinic for over 20 years. I have always received very good customer service and eyecare service until recent. I went to my appointment over a month ago ordered my contacts and it has taken over a month for me to get my contacts because at this particular location, the doctors only come twice a month, and all of the appointments are filled. I am not used to such poor customer service and poor service. I need you to correct this.

We chose this business in January because they take our vision insurance. However, the insurance seemed pointless because it was still the most expensive place we’ve ever been for eye care. They told us our contacts would there in 7-10 days. After a few weeks we called and they said our contacts were on back order and hopefully be there by next week. They never communicated with us and we always had to call each week to check the status of our prescription. Finally picked up our contacts almost 3 months later and they charged us an extra $16 even though we prepaid. My fiancé and I have worn glasses and contacts our whole lives and this was the worst experience with eye care.

Terrible customer service. I ordered glasses and contacts from them. They never notified me they were ready for pickup. I called multiple times over a two week period leaving messages asking for a status update. Not a single call was returned. Their message system gives you the "CEOs number" to call if your messages are not returned. That number has been disconnected. When I finally reached someone, I was told my products were ready for pickup. I drove down on a Friday at 11am, during normal business hours to find a piece of paper on the door saying "closed until Monday". This place is a joke.