Atrium Health Wake Forest Baptist Eye Center - Oakcrest
,
Greensboro, NC

Called ahead to make sure they would be open on Friday til 5. Noone called back so we went anyway. Went in to pick up glasses. Was questioned how I knew the glasses were ready. 🤔 I said I had got an email or call. Was questioned when. So I questioned.. how would I know to come pick up if I hadn't received a call? The call I got was for contacts that came in. The glasses had arrived that morning but no one had called me to let me know. Guess I lucked up cause I'm only off on Fridays and not every Friday 😀

We took our 4-year-old here by referral from our pediatrician and had an absolutely horrible experience. They seemed visibly annoyed while conducting the exam, which was already challenging due to his anxiety, which I spoke with them about. They dilated his eyes for the exam and when he told the nurse that his eyes hurt, she immediately told him that they did not, as though he were lying. Then the final result of the exam was doctor accusing my son of faking blurry vision as a way to get glasses. I informed her he has never asked about having glasses or expressed interest in them at all, and she insisted he was faking it simply because he either “saw it on TV” or because “both his parents wear glasses”. We will be speaking with our pediatrician about a new referral somewhere else and sharing how unprofessional the experience was. The only 5 star review on here is literally from one of their own employees…

I first spoke with them August of 2025 to schedule my daughter for her referral from her doctor to have her eyes checked...they put her down for March of 2026 for the "earliest" they had. Then canceled it halfway through February, no apology or anything. Thankfully I had called The Eye Center (Lenscrafters) and was able to have her in within a week. That long of a wait, and the reviews similar to my experience make me wonder how a business like this gets any new patients in at all.

The wait time is a little long; but it's always worth it! This time my little needed glasses and they all smiled and helped her with her glasses. The people doing the exams were so calm and gentle with her! Always thankful for this amazing group ❤️

My experience here was great. The receptionists up front were kind and professional. The technicians were awesome. They work so well with the kiddos. The physician took their time in explaining things and we did not feel rushed in and out. I would highly recommend this office.

Had a real bad eye exam. Will not go into the details other than the provider called to apologize. Talked to who I thought was the office manager about a year ago and she did the right thing witch was the right thing. She is no longer there. Today the replacement office manager refused to honer the agreement. I was not aware of this bill until four days ago. It was an insurance claim that was rejected very small amount. I was told the office manager said I had to take up my issue with customer relations. They provided a service and my response was a service that I can not use. If they offered me a full refund x100 it still would not cover my expenses after this visit.

After having been to this practice for 15 years, we learned Dr. Young retired and left the practice to WFUBMC. My now 18-y.o. son had an appt scheduled a year in advance, and the new practice flat-out refused to honor the appointment time/date because he was now 18. They refused to allow my child to be seen, unceremoniously kicking him and his eye care to the curb- absolutely zilch continuity of care. No phone call, no notification of changes. I now have to find a new ophthalmologist rather than work with the existing physician group for a referral for continued eye care. Absolute slop and total disregulation from this company; no surprise coming from Atrium Health. They have already destroyed this once-highly regarded practice's reputation. Very sorry to Dr. Young- he was an excellent physician. Go elsewhere for quality eye care for your children- this practice no longer has the stellar reputation it had earned, and is serviced only by part-time physicians driving in from WFUBMC. Give your children the best - this is NOT it.