The past bad reviews are the opposite of mine. 5 stars, WELL DESERVED! Selection is great, prices in line with other places. What I am impressed with is the customer service! Professional, courteous patient & helpful. Buying eyewear can be intimidating after all you wear glasses every day & they're an investment. When I chose my 1st pair, each of the staff expressed their professional opinions on which were right for my face. They explained why not to choose certain types, how glasses should fit your face, etc. Not all shops do this. I felt so good about my experience that when I picked up my glasses, which were made perfectly & by the date promised, I splurged & ordered another pair! Thank you!!

After 20 years as a customer, I will be going elsewhere to purchase new glasses. Last week I spent nearly $700.00 on two pairs of glasses (that's after insurance and the "deal" on my Transitions pair). However, one of the pairs of glasses just don't fit right. I've gone back twice. The second time I was told I could spend another $30.00 and buy new frames or get half my money back ($115) on the frames that don't fit correctly. When I explained that I wanted all my money back, Star told me "we don't do that." "So," I replied, "I have no choice but to either pay more money or get less money back, if I want to just walk away?" Her response? "Pretty much." I realized then that my business doesn't matter and that I don't matter. I will continue to work with Dr. Praeger, but will no longer purchase glasses from the optical shop.

When I called to ask how much a routine eye exam is, without using any insurance, they could not answer my question, and was told I had to be transferred to the Billing Dept. How do the folks scheduling appts not know this answer? Seems fishy to me. There should be one set rate to quote for this routine service, especially when I don't have insurance to bill. Another thing that caught me off guard is when they answered the phone, they didn't say they were Aurora Ophthalmology. They greeted me as "Good Hope Ophthalmology". That's confusing to folks, especially since one of their previous doctors, Dr. Dana Webb, left the Aurora group last August and opened her own practice called "Good Hope Vision Center" just down the street. I'm just not impressed with how they just represented themselves, so I will go elsewhere.