Azul Vision Mission Hills
,
Mission Hills, CA

Disheartening Experience with No Compassion for the Elderly I am appalled by the service provided at this establishment, especially towards my over 80-year-old mother-in-law. Despite having an appointment, they had her wait for over an hour only to be met with rudeness and an outright refusal for service. They were fully aware that she was a patient from an accident and initially, we thought the appointment implied a cash payment. However, they declined to see her. The office manager exhibited extreme rudeness with zero consideration for an elderly patient who had been scheduled by their office. Their excuse? They avoid seeing accident-involved patients as they do not wish to have their doctors subpoenaed to court. This is utterly ridiculous and unprofessional. Why book an appointment in the first place knowing the patient’s situation, only to turn them away later with such rudeness? Moreover, the customer service, which is handled offshore, added to the frustration as they lost my call twice during this stressful situation. This place demonstrated a blatant lack of compassion and professionalism. The experience was nothing short of horrible, leaving us dismayed and disgusted. I will be reporting this to the medical board as well.

Dr. Choi was knowledgeable, patient, professional & attentive during my examination. He took his time to answer all of my questions and seems thoroughly interested in my case. The whole office is lively and efficient. You can tell that he loves his job.

The name of the vision company had changed to Azul vision since making the appointment. No one had told me and I had difficulty finding the correct office. The examination started about 30 minutes after the schedule time. Dr. was excellent.