Bard Optical - East Peoria
412 Riverside Dr,
East Peoria, IL

Our 5 year old needed an eye exam for kindergarten and the entire staff is amazing! Great experience! I will be going here from now on!

My daughter had an exam here for glasses and contacts. After the exam we paid for the glasses and contacts in full. They set up a separate appointment to teach her to put in contacts. This was strange, because she already had contacts and it was unnecessary, but they acted like we had to do it. When we went to that appointment she went in alone because she just had to pop in some lenses and move on, she's 17 so we figured she would be fine. In that appointment, without speaking to me or my wife, they changed the contacts we had already paid for to a set that was over $100 more expensive. When I went to pick them up they asked me for the remaining balance and I demanded a refund instead. This is blatantly dishonest business tactics. It was a bait and switch by taking advantage of a minor child. Even if there was a necessary reason for a more expensive brand, which there wasn't, (we went somewhere else and got contacts without being ripped off) that should require at minimum a phone call to the legal guardian and/or the person whose credit card was used.

We went to Bard Optical due to insurance and also thinking we would receive a better product and service. Absolutely not. Our 6yr old son needed glasses. A couple months after we got them the side ear piece fell off. We went in to get them repaired and had to pay to repair them as they were not under warranty. Then again about 3wks later they broke again in the same spot. Brought them in again and again no warranty. They were very adamant about their product. At least they super glued them for me. The kids glasses are overpriced and flimsy. Their hospitality was less then what they stand for. We came here thinking we would get a good product. However Wal-Mart glasses were much better, never had any issues, and they have a warranty if so. I will be paying out of pocket from now to not go to Bard. Very disappointing.