Rockell Warren-Daniels

Refuses to reissue two $30 checks that they were over paid by the insurance because I did not cash the checks within 60 days because of knee surgery and recovery. After an overpayment, I was sent two checks in the amount of $30 each. (Both which I still have copies of). Because of knee surgery and recovery I did not receive my mail in time to cash these checks within the 60 days printed on the checks and my name was spelled wrong. So, I took the checks back after I called and explained the issue. I was told these could be reissued and that I needed to just bring them in. I did also mention that my name was spelled wrong. After taking the checks to the Baird on Knoxville I took back the checks along with the stub. I was told to leave and the checks will be reissued. I contacted them three weeks later. I was told by a lady who was extremely rude to me it was their policy not to reissue checks if they were over 60 days. I was told I would not getting the money that they were over paid. It was their policy and there was nothing they could do. $60 dollars has removed me as a customer. I had spent more than $700 cash but $60 could not be returned. People like this who knowingly keep/steal money after they have been paid are terrible and it shows unfair business practices. The person I talked with was extremely rude and told me that it was policy to not reissue and that I had lied about someone telling me I would be getting a new check. Of course they would say this to cover them selves. How many other customers have they knowingly kept their money. Never again!

Cheryl Baker

Dr Jensen and the staff are very professional and truly care about their patients! My only complaint is that I cant get my glasses fast enough! Thank you all very much!

Jes Echo

I loved the doctor there and the gal who helped me afterwards. However, we called back to get information about a prescription. We had to call three times for information. Once we did get it, Breanna was rude and hung up without letting us … More