Bard Optical - Peoria Knoxville
8309 Knoxville Ave,
Peoria, IL

I loved the doctor there and the gal who helped me afterwards. However, we called back to get information about a prescription. We had to call three times for information. Once we did get it, Breanna was rude and hung up without letting us … More

Dr Jensen and the staff are very professional and truly care about their patients! My only complaint is that I cant get my glasses fast enough! Thank you all very much!

Refuses to reissue two $30 checks that they were over paid by the insurance because I did not cash the checks within 60 days because of knee surgery and recovery. After an overpayment, I was sent two checks in the amount of $30 each. (Both which I still have copies of). Because of knee surgery and recovery I did not receive my mail in time to cash these checks within the 60 days printed on the checks and my name was spelled wrong. So, I took the checks back after I called and explained the issue. I was told these could be reissued and that I needed to just bring them in. I did also mention that my name was spelled wrong. After taking the checks to the Baird on Knoxville I took back the checks along with the stub. I was told to leave and the checks will be reissued. I contacted them three weeks later. I was told by a lady who was extremely rude to me it was their policy not to reissue checks if they were over 60 days. I was told I would not getting the money that they were over paid. It was their policy and there was nothing they could do. $60 dollars has removed me as a customer. I had spent more than $700 cash but $60 could not be returned. People like this who knowingly keep/steal money after they have been paid are terrible and it shows unfair business practices. The person I talked with was extremely rude and told me that it was policy to not reissue and that I had lied about someone telling me I would be getting a new check. Of course they would say this to cover them selves. How many other customers have they knowingly kept their money. Never again!