Theodora Ershbock

The ladies here are always so sweet, fast, and efficient. I have had a little trouble with speaking to them over the phone but that is simply because they tend to get pretty busy! Otherwise they are pretty much always so helpful and thorough.

None ya Bidness

Went and to bard with my medical card to get a pair of glasses. Got the exam the lady told me to pick out a pair of frames so I did she fitted me then said she needed half the cash now and the other half when I pick them up. The total was over 250 dollars. I said what? Well I don't have enough I will have to come back. So I had to cancel them. I called back and asked what was the cheapest pair they had the lady said $40.00 was the cheapest pair ( with a medical card). So I bought them for $40.00. couple months later a friend of mine needs glasses he also goes to bard except he went to the one on walbash. He has the same medical card I got. He got a free pair of glasses and didn't have to pay $40.00!!! He told me about that. So I called that bard on the west side and played dumb sure enough there free on the west side with a medical card but on North dirksen they charge you $40.00. I confronted the lady about my experience and she said well since it's been a couple months there's really nothing we can do. Word to the wise if you need glasses west side bard is the place to go!!! I contacted Mick Hall from corporate. Mick wanted my friends name I was not comfortable giving the name what if they went to bard in the future and get charged. When I refuse to give the name Mick said hippa regulations this convo can no longer go through me.

Michelle Washington

My husband and I had a wonderful visit. The staff was thoughtful and considerate of my husband walking ability. My husband had a stroke a couple of years ago and use a walker to assist him in getting around. The Doctor was patience and understanding.