Bard Optical - Springfield Dirksen
,
Springfield, IL

My husband and I had a wonderful visit. The staff was thoughtful and considerate of my husband walking ability. My husband had a stroke a couple of years ago and use a walker to assist him in getting around. The Doctor was patience and understanding.

Went and to bard with my medical card to get a pair of glasses. Got the exam the lady told me to pick out a pair of frames so I did she fitted me then said she needed half the cash now and the other half when I pick them up. The total was over 250 dollars. I said what? Well I don't have enough I will have to come back. So I had to cancel them. I called back and asked what was the cheapest pair they had the lady said $40.00 was the cheapest pair ( with a medical card). So I bought them for $40.00. couple months later a friend of mine needs glasses he also goes to bard except he went to the one on walbash. He has the same medical card I got. He got a free pair of glasses and didn't have to pay $40.00!!! He told me about that. So I called that bard on the west side and played dumb sure enough there free on the west side with a medical card but on North dirksen they charge you $40.00. I confronted the lady about my experience and she said well since it's been a couple months there's really nothing we can do. Word to the wise if you need glasses west side bard is the place to go!!! I contacted Mick Hall from corporate. Mick wanted my friends name I was not comfortable giving the name what if they went to bard in the future and get charged. When I refuse to give the name Mick said hippa regulations this convo can no longer go through me.

The ladies here are always so sweet, fast, and efficient. I have had a little trouble with speaking to them over the phone but that is simply because they tend to get pretty busy! Otherwise they are pretty much always so helpful and thorough.