Barnet Dulaney Perkins Eye Center
14239 W Bell Rd UNIT 216,
Surprise, AZ

Completely livid from my experience here today. I came in for a routine appointment, they recommended some other exams when I arrived which I agreed to and there were a lot of people in the waiting room, so I completely expected a long wait. I sat there for about 30-45 minutes while I watched everyone get called in. I then approached a woman at the front desk about the wait and how much longer it would be, she said she doesn't work in the check-in department but that she would ask someone and have them follow up. No one did. About 20-30 minutes later, I approached the desk again to see how much longer I should expect to wait so I can run down to my car. They were stunned that I hadn't been called back yet and told me the'd see what's going on. About 5-10 minutes later the front desk ladies tell me that they "lost my chart" (whatever that means in such a tiny place) but that they can see me ASAP. So I asked about how long should I expect the appointment to be and they said another 1-1.5 hours! Immediate no considering I'd already been there for over an hour. The best they could do for me was to schedule me ASAP or Saturday... I completely understand that accidents happen, and that's why I didn't let my anger take over the final conversation with them. Needless to say, I won't be returning here for my vision care at all. The wait was way too long, even for an error. Not to mention, I did bring it up sooner, and STILL was left sitting there. Super upset. That is all. Zero stars. P.S. I just remembered something else. This appointment was a RESCHEDULED appointment because THEY canceled the previous one. 🙃

The negative: It's crowded and there is quite a bit of waiting. The positive: the technology is state of the art. The personnel are highly trained, extremely pleasant, and know exactly what they are doing. If there is a problem, they will discover it and explain it in a comprehensible manner. The excellent results more than justify the slight inconveniences. They will let your primary care doctor know what they're doing, too. You really can't go wrong here.

I saw Dr. Duong today.. She is an excellent Dr. and I really appreciated the time she took to explain things. In addition, the technicians and assistants were excellent. They each listened to my input and were just nice. I don't believe they all gave me their names, but Jasmine was the first to start with preliminary evaluations and she was very patient. The only "bad" part of the visit was that it took a long time. But it was a very busy morning, and even with that, my time with technicians and Dr. Duong were not rushed, so well worth the wait. Thank you to the team.