Paul -

There's a sign that says "your arrival time is not your appointment time," which is accurate. My arrival time was 7:15am and my departure time was 9am. It was an intake appointment, which can take more time. The facility doesn't work with contact lenses, which was disappointing because I'm settled in and finally looking for a forever optical home, and I like this place. The assistants were very pleasant, which helped me feel comfortable. And the icing on the cake was this amazing doctor - they should teach his technique for "1 or 2" in optometry school. The doctor was efficient, extremely intelligent, thorough, discerning, and personable. He was a true professional doctor that is rare to experience in Arizona and definitely worth the wait. Thanks for a great eye glass appointment. Have a wonderful holiday season.

Steven L. Shook Sr.

I was doing pretty good until someone named Stephanie came in. first, I was talking to the doctor. She came in, kept shaking her head all this other stuff and then went towards the door and grab the handle. And looked at me I said, do I need to leave. She said no no., and I said, are you trying to get me to leave. Then I ask questions about the prescriptions and getting a copy of the previous prescription. you could tell in her motions how angry she was not a good experience at all. Front decks was excellent. The person who checked my eyes before the doctor was excellent. And the doctor himself was. Was people like that I would be very shy Of advising this would be a good group. I asked for a copy of one of my medical records, and they said it would take two weeks. Are you kidding me lol it’s right on their computer. I signed and release of information.

Nicole Carrington

The Sun City location is certainly better than the Surprise, Bell Road location. The staff at Sun City are more professional for sure. I would just advise better scheduling of people because it's a bit crowded (in both locations), and people like me who come on time with no insurance issues should not be penalized waiting as long to be done with our appointment. It stands to reason that if less people were scheduled for a doctor on a given day, the flow of patients would be much better.