Bartlett Vision Center, P.C.
810 W Bartlett Rd,
Bartlett, IL

I'm no longer a fan of this place, especially after what happened today (September 20, 2023). Details: We have had to get our daughter's vision checked as a requirement for her school. Unfortunately, since June, all vision places seemed to have been booked solid. Especially the places closer to home. And this appointment needs to happen before October 15th. We finally decide on getting an appointment scheduled at Bartlett Vision for September 20th (today!) as we figured it would still allow us to meet the deadline for school. Which means, we thought we had this set! All of a sudden, we get a call today saying that they need to cancel the appointment as something came up and the doctor can't make it. And unfortunately, they can only reschedule us for October 27th. Which is way past the deadline we need to meet. I mean they didn't even offer us the opportunity to meet with anyone else for today. So being that we made this appointment months ago and everyone was booked up then, we then find out last minute they we now need to reschedule a new appointment which who knows if we will be able to do before this deadline. We understand that things come up, but this has now put us in a scrambling situation that we didn't cause. And instead of them trying to help us figure something out to meet this deadline, especially since they cancelled the appointment, they basically told us "sorry" and hung up the phone. I do not recommend this facility as that was completely unprofessional how they handled this. I do not wish this upon anyone else, because I am sure you would be just as frustrated. Especially with the lack of compassion from their end. And with the lack of help from them, we will have to find another facility to take my daughter too. Will probably never come back here based off how unprofessional they acted in this situation. I mean 0 compassion as if WE were the ones who cancelled the appointment last minute. And based of how it went down today, would probably happen again if I didn't say anything about it.

Visit this place today. I had my doctor’s prescription. I wanted to buy a new pair of eye glasses. Person on reception told me that I need to have an appointment to person who can help me to choose glasses. I told ok, but first (before I make an appointment) I want to see what frames they have (maybe I don’t like any frame and don’t need to make any appointment) and received the answer that they don’t allow to see the frames. It is ridiculous.

I've been going here for years now and the staff is always very friendly and helpful. They take the time to ensure your best care and aren't rushing you through the process. Dr G is great and takes her time to invest in her patients and not hustle them through the process as well.