Bascom Palmer Eye Institute
8100 SW 10th St 3rd Floor,
Plantation, FL

Dr. Did not know how to give me a proper prescription. I needed prism lenses. Sent in a technician who shoved large glasses into my brain shunt after being warned it was there and after 15 mins. Still couldn’t get it done. They 3 drs. gave me 3 different prescriptions and the optical store said that there were a lot of errors. I was there for several hrs. And got nothing accomplished. Just awful.

Dr Donaldson is fantastic it’s her surgical coordinator who sucks. When I went to my last appt I was told she will call me to schedule laser surgery. I waited two weeks and then called another two times. After the third call I got a call back. I was supposed to get laser surgery April 13th but had to reschedule due to moving the next day I have called twice so far and no answer back. This is frustrating and is annoying to have to make sure you don’t miss the call. I love Dr Donaldson

I don't understand how this hospital is the #1 in the US. I've been going to the Plantation and Miami Hospital multiple times this year for my daughter's and my eye conditions. The waiting time is always 4 to 5 hours; there is no respect for patients. The service from the people at the front desk is the worst I ever experience in a hospital. On top of that, the surgical coordinators don't provide any support; my procedure was denied by the insurance company twice because Bascom Palmer didn't send the proper documentation (by the way, the same procedure was approved at another doctor's office). The very rude Surgical Coordination didn't provide any solution or recommendation, not even a wiliness to make it right and attempt to send the documents the insurance is asking for. She said the doctor would contact me, but one week later, no one contacted me.