Bay Area Retina Consultants
505 Druid Rd,
Clearwater, FL

So I have been going to this doctor for I would say 3 years and the staff in the office in Palm Harbor location are very nice, but the person they have to handle the billing for this company has to be the rudest person I have ever talked to on the phone. First she would never return my call I have call about 5 times on the same invoice LM for her to call me back she never return my call. I explained to her that I called my insurance and they said they just need to resubmit the claim with the right coding so they can pay it properly, Mind you I can see that a different code was used on that claim when I signed into my insurance portal, but she is arguing with me yelling on the top of lungs at me because I want her to resubmit the claim. if I have been there and the insurance always pay the bill minus my copay and nothing changed on my insurance why can you just do what I asked which to re-submit the claim, I just don't get it how can people like that be in customer service she obviously do not like what she is doing, I would suggest you find another job lady. there is no reason for that kind of behavior. Unacceptable! I will take my business elsewhere. Remember we all have a choice.

This review is based only on interaction with the operator who answered the phone. I was looking for a doctor who accepts Medicare/Humana. This practice and each of its doctors were listed in the online provider list. When I called, the woman who answered the phone was very nasty and said, "Humana has us listed wrong. We don't take Humana." Then she hung up on me. It isn't my fault that Humana made a mistake. If she can't handle a simple question like this in a civilized way, she needs a new job.

Don't expect to be seen by anyone for over an hour past your appointment time! They know how long it takes for one patient. Many patients have to be brought by someone else because their vision is bad. So that person is stuck here for hours as well.