Brittany Curran

I showed up this morning for my scheduled eye appointment. When I walked in the receptionist was beyond rude and said to me "ya we've been trying to call you to cancel your appointment, we don't accept your insurance." I confirmed that she had the correct phone number and she did. I NEVER received a call or message from Baystate to cancel my appointment. Not only that, I DID receive not one but THREE "appointment reminder" texts with the most recent being YESTERDAY. Obviously, if I had received a call cancelling my appointment I wouldn't have come to the clinic. What aggravates me the most about this situation that I found this clinic THROUGH my insurance company. Their address is literally listed online as accepting my insurance. Not only did I look online prior to my visit -I also called their office to confirm this! I asked to confirm that they accept my insurance and gave my insurance information prior to my visit. I was told "yes we accept your insurance and you're all set." If they didn't accept my insurance WHY would they book an appointment for me?! I took a day off and arranged for child care for this appointment. This was a complete waste of my time and energy and I am now running out of contacts and overdue for an eye exam. The staff lied about ever trying to contact me and were extremely rude. The least they could have done was apologize for THEIR mistake! Horrible experience and extremely rude front desk staff.

Sergio Ramoa

Here for routine eye exam and new glasses. Fantastic experience that only comes from a team that has years of experience with a combination of genuine kindness and interest.

Stecy Hilaire

I went to my first medical appointment and it was very satisfying for me. Well received from the reception. Served by doctor Alex Hentschel afterwards who was very kind. Despite my low level of English, Doctor Alex was very patient in helping me understand the problem with my vision . I was well helped for a choice of glasses. All the employees were very professional, kind and attentive.