When it comes to their glasses/ lenses warranty, I have been waiting for the replacement lenses 6 weeks, still not received the lenses at the beginning of 7th week. The eyeglasses is for my kid who is in school. Their office said it takes 2 weeks for the claim, 3 weeks for production and delay delivery due to “holidays”. So, one year has 12 months and you will wait for your glasses / lenses more than 1 month. Also, if your frame is discontinued, they will not replace your frames. Last year ,only a couple months after I bought the frame , my frame is “ discontinued”. In brief , when it comes to warranty, expect the long wait or denial. Update : Mariah in their office is very helpful and understanding. She did her best to resolve the problems. Still not get the lenses at the end of 7th week but feel like Mariah is working on it.

Hello everyone, they lack professionalism and credibility. He made an appointment for my son after four days, and after taking all the information and four hours before the appointment, they called me and told me that they were unable to serve. I do not recommend them. They waste your time For nothing.

Got a love this place has amazing customer service and a huge selection of options I met the owner is on had an exam here and they were very easy with you or got two pairs of sunglasses in a prescription glasses and I definitely highly recommend this place in Oakland