Brianna Sparks

This is the best optometry office in HB! I’ve been going to them for years and I’ve never had a bad experience. All of the staff are always so nice and helpful and i very much recommend!!

Rachel Gress

Since February, I've been trying to get both my lens and contacts prescriptions correctly ordered with this office. The initial contacts during a trial worked well, but they ordered a different prescription instead even though I requested the trial version during my check-in appointment.When I finally used these new contacts, I immediately noticed that the left eye was blurry and did not match the previous trial pair I was using. When I called for them to be fixed in May, the staff talked to said she'd increase the prescription instead to see if that would work even though I asked to go back to the trial one had no issuel. When I went in today on 6/13, the prescription given to me was the one she decided on as she did not listen when I asked her to go back to the trial. They also claimed I needed to repay for a new set even though they initially messed up on my prescription. I had to ask the first staff I talked due during this trip three different times on why they were doing this before they stopped insisting that I repay for a new year set. When I went to put on this new set, I realized they had not actually listened to my request to go back to the trial pair that worked, but instead gave me the one the staff over the phone had decided on. I spent almost 7 minutes trying to find the first staff member again as she had left right away when I was trying on this pair. When she came back, she told me the pair I had were the trial set. When I looked a the prescription, I realized they were the same as the ones that were ordered incorrectly. They then argued that the pair they gave me were the ones I asked for. I asked for my prescription and paperwork information so that I can get another doctor's opinion, and she refused. I asked again and she continued to refuse. After nearly 30 minutes of asking with the original staff bringing in another staff member to talk with me instead, I was finally told they'd only give me my paperwork if I scheduled a new appointment. I then told them that it was illegal to withhold patient documents like this. They came back after another 5 minutes, then pretended that they never withheld my information or told me I had to schedule with them. They then told me I had to sign a waiver before they would give me my documents, all the while denying that they tried to withhold them beforehand. The staff that told me to rescheduled left during this time, leaving me with the original staff member. They tried to have me sign a waiver without explaining why for another 5 minutes before finally waiving and giving me my patient information. Altogether, it has taken almost 4 months to properly correct my prescription with them, and almost an hour in their office needing to ask multiple times for my prescription and paperwork documents. Throughout the entire time they denied me my information, denied that they denied it, and did not help me correct my prescription. They only excuse? "This has never happened here."

Sue Hunter

I was in the office for my annual check up this week and it is always the best experience possible!!! There has never been a long wait and everyone from the front office to the back office is most friendly and very cordial. I always have the opportunity to ask all of my questions and, furthermore, someone ALWAYS listens and responds promptly-always outstanding customer service! You can't help but to think that you are their first priority in every way!!! I know that Beachside Optometry has only an actual 5-Star rating, but they will always get an 11-Star service and professional rating from me!! Thank you Dr. G for your phenomenal team of all professionals-I for one appreciate you all and urge anyone to make an appointment today to experience only the best of outstanding service possible!!!