Jiayi Wang

Went for eye exam with Dr. Sarah Jackson. She was in a hurry the whole process, very unprofessional, would not tell my eye measurement because she was obviously not confident, until I told her what degree of contact lenses I used to wear. Would not tell me the condition of my eyes, until I asked. Did not tell the brand of contact lenses she gave me until I had to read it when she brought them out, and she brought expired ones the first time. However, she was pretty patient when she ‘told’ me to buy a pair of backup glasses from their store. Then you have this sales woman Shawn hurrying you through everything on buying a pair of glasses, kept recommending things that are very expensive, and would not go anywhere near things that are actually considering the customer’s benefit. Really unpleasant experience as everybody there was trying to hurry you into buying something from their store, but nobody actually cares about your eyes! Don’t know how they got this high score, paid people to do it from the money they ‘made’ from customers? Or if those five stars are real, I’m sincerely worried about those people. Word of advice, don’t go to a clinic where a doctor takes part of their sales profit🙂

V G

I 100% agree with the feedback below from Jiayi Wang. I had a very similar experience with Dr. Sarah Jackson at this clinic. Very unprofessional behaviour. Avoid this clinic like a plague. Folks working here are totally unprofessional with no respect for customers.

Rosalyn Arntzen

Thoroughly endorse Eyecare Elements. All the staff are pleasant, efficient and professional from when you first check in to the excellent doctors. Definitely feel our vision care is in great hands.