Bella Vista Eye Clinic
2480 Mission St Suite 101,
San Francisco, CA

This has been a location that I was brought to as a child. Not the exact same room but the exact same staff just the rooms moved. Since it is the only place I’ve gone to, it’s where I’ve decided to take my children for the past 5 years. I just received a phone call for my sons appointment for tomorrow and at the end of the call the receptionist mentioned to not forget to bring his vaccination card. My son is not vaccinated and will not be vaccinated for medical reasons. When I mentioned that my son is not vaccinated her response was “ ok I will cancel the appointment.” It felt so dismissive and rude. I asked, “Even if it is not mandated for his age group?” He is 8 years old, it is highly suggested but not mandatory. Again, he also is medically excused which i didn’t even have a chance to mention before she repeated I will cancel the appointment bye. There has been no notification that it is mandatory for my kids to be vaccinated to attend their appointment. I will be transferring both of my kids out of this location. It feels like a loss because this is my childhood facility but the way the receptionist handled the situation was enough for me to change my mind. I understand everyone worry and concerns with Covid, I am not against the vaccine as I am too vaccinated but my child is severely allergic and I will not risk his life for a vaccination.

I got back into town and had several messages from this place to confirm I was coming to my appointment, I was in a place where reception wasn't ti great and the lady on the voice-mail wasn't really all that pleasant. I called today to confirm my appointment and she was rude like she was so bothered that I was finally returning her call. Later I decided I didn't want to go to my appointment because if reception was this rude what would the staff be like. When I called and told her she like out a huff like it was a problem and was short with me on the phone and then hung up. This place needs to replace the receptionist. She's not the one I booked with who was so friendly and pleasant. I will be finding somewhere else to go to. Given the reviews it seems it may be the same receptionist giving problems.

Place will not accept kids without Covid vaccinations. A few months ago, they had appointments without kids needing Covid vaccinations. ***Even if they are fully immunized per State requirements*** they now have to have it--explained by the receptionist. In fact, there was never a mention of anyone needing the Covid vaccination from the last appointment. Adults are understandable, but there is no mandate for 5-6 year olds. This use to be a staple in the Mission, Las Portales always housed businesses to represent the people, now this.