Bennett & Bloom Eye Centers
4010 Dupont Cir #380,
Louisville, KY

I did the testing and never received a call back about scheduling my surgery. I called and left a message 10 times in 4 weeks. Completely disappointed in the customer service and cannot ever recommend this doctor.

Front desk needs to be trained on how to deal with diverse population like Spanish Speakers. It is not ok to laugh about patients that ask for interpreting services and struggle trying to fill out paperwork. I specifically asked over the phone if they offered interpreting services when I scheduled my mother’s appointment and they said that was not a problem at all. Its 2023 this is no longer acceptable behavior, specially in healthcare. The tech and the doctor were very patient.

Went to Bennett & Bloom for lens replacement surgery as an elective out of pocket surgery in Nov & Dec 2022. After several months of still cloudy vision, went back and was told I needed to have YAG treatment to break up the scar tissue/newly created cataract. It seems that this wasn't included in the original $9,000 that I paid for and I'm now being charged an additional $1,000 for this procedure on both eyes. I am very regretful of having this surgery and if I had known this additional procedure wasn't covered, I may have decided to suffer through the cloudy vision or checked with my Optometrist to see if they would have charged less to do the YAG treatment. I am very disappointed.