Bergman Porretta Eye Center
29990 Northwestern Hwy,
Farmington Hills, MI

The check-up itself was very thorough- the doctors are quick, efficient, and use advanced technology that I haven't seen at other offices. However, the WAIT was horrible and unnecessary. I've seen other reviews say there was about an hour wait, which is already unreasonable, but I waited 3.5 HOURS. This was my first time at the office and I didn't know what the normal wait time was, but when I started noticing that everyone around me was getting called (including those who arrived way after me), I knew something was up. I talked to the receptionist and she went to go check on something but never followed up with me. I proceeded to wait another hour before I spoke up again. This time, they actually looked into it and realized they had never sent my information to the back to be called! They could have solved this problem way earlier if they actually looked into it- I definitely felt dismissed as their patient. It wasn't busy at that point, so there was no excuse. Plus, I was the ONLY patient still in the waiting room. There were several receptionists who passed by me over those 3.5 hours, and none of them thought to ask if I'd been helped, even as I made direct eye contact with them. They were very apologetic when they realized their error, but this office needs either new receptionists or to train them better. There was no reason why they didn't follow up with me or see that I was the only patient still waiting. Good doctors, poor service.

Took my neighbor for a emergency visit.Her doctor evaluated her and sent her to the hospital. A busy practice. Everyone was so courteous.

Check up was fine. Wasn't told the procedure would be charged to my medical insurnace( I have vision insurance) and I would have to pay towards my deductible. I was informed of this one year later when a bill was sent. It didn't explain where the fee came from. Poor business practice.