Berkeley Optometric Group
2414 Shattuck Ave.,
Berkeley, CA

I recently visited this optometrist shop with a minor issue with my eyeglasses. The nose pad was no longer supporting properly, causing the frame to almost touch my eyes, which was quite uncomfortable. I expected a simple fix or replacement of the nose pad, but to my surprise, the shop claimed they were unable to fix it. They suggested that I buy a new pair of glasses instead. This was not only inconvenient but also seemed like an unnecessary expense for what I believed to be a minor issue. I understand that not all problems can be fixed, but I was disappointed with the lack of effort to find a solution. A good service provider should be able to offer alternatives or at least explain why a repair isn’t possible. I ended up fixing the issue myself with a DIY solution, which makes me question the expertise of the staff at this shop. I hope my experience can serve as feedback for the shop to improve their customer service and technical skills.

thorough, no-nonsense. and as a senior with co-morbidities, i love the mask-on policy.

Dr. Hoang is one of the kindest and most courteous health professionals I've ever been helped by. She was very thorough, and made me feel very welcome and cared for- a true gem of a doctor. The whole office is fully friendly people, and they all do a great job.