Kim Oanh Shepherd

This was such an amazing experience from beginning to end. I took my son here for an eye exam. The staff greeted us upon arrival and were very approachable. The clinic is beautiful, clean, spacious, and kid friendly. I marveled at the furniture, cabinets, and selection of eyeglasses. I love that the practice also recycles lightly used frames. What a way to give back to the students of the community :) My son saw Dr. Graziano. She made the exam fun and educational for us. He even received a toy of choice afterwards. Thank you, Bespectacled!

Miss Janice

My husband and I moved to the area just recently and were looking for a new optometrist. We visited the dentist next door who referred us to his son and daughter in-law. We were really excited because we had such a pleasant experience at the dentist we thought they are going to be fantastic next door! We went in for an exam about 7 weeks ago and it was incredibly busy, however we were able to browse and select frames before our exam which made our time there efficient. Despite the Dr. being in back to back exams she was excellent! My husband and I enjoyed our experience with her and we could tell she was caring and compassionate. We ordered my frames however, we were not given a specific time frame for arrival. I followed up 1 month later to check-in to see if they had arrived and was told over the phone they should be there that week. I did not receive call back that week. I waited 2 more weeks and thought it was odd I had not heard from them with any updates. So I followed up again with a phone call. I was placed on hold for several minutes and told and Optician would call me back. I was confused as the receptionist did not explain why someone was going to call me back. I asked if the frames had arrived and she said "no" and that an optician would call me back today. I would have appreciated some transparency from the beginning. I am super bummed about the lack of follow-up and accountability on their part. I'm a fairly patient person and understand when our work days get busy, however a quick email, phone call or even text with an update would have been sufficient. Fortunately, I already have frames and contacts so I didn’t need them right away, however I can only imagine how much more disappointing it would be to have to wait two months + for some glasses. In the 20+ years I’ve had glasses I’ve never had to wait this long for frames. It did not make me feel like a valuable patient especially since this is my first experience. So bummed. ☹

Elexa Henderson

Even after moving to Los Angeles, I make the annual trek to see Dr. Shively and Dr. Graziano for my eye care. After having a poor experience with a couple other optometrists in Bakersfield, I discovered BeSpectacled and will not go anywhere else. Both doctors are extremely thorough, personable, and communicative. Every visit, they readily answer all my questions (and I often have many!) and work to make sure that my contact and glasses prescriptions are accurate and comfortable. I have never ordered glasses through them, as I find that cheaper options work just fine, but I have been very happy with their routine care (I also never feel like I'm being rushed out of the office or that they need to stick to 5 minutes per patient) and contact fittings. Thank you, Dr. Shively & Dr. Graziano for the wonderful, thorough, and helpful care. You are both kind and excellent, and the world needs more doctors like you.