Best In Sight Eye Care
,
Thornton, CO

I had eye exam done, I got my glasses and contacts the first time around. BUT they NEVER sent me my contacts afterwards which they said that I would receive in my mail. I was supposed to receive them monthly I believe. I'm so disappointed 😔 Since I cannot reply to you, I'll just add it here. WHERE in my review did you see that I was talking about TODAY? IM TALKING ABOUT WHAT HAPPENED A YEAR AGO. I had my glasses as well so it DIDNT matter to me that I didn't have those lenses. Maybe it's my fault and I should've contacted you earlier BUT it wasn't a necessity at that time and I "physically" picked up my FIRST set of contacts and I was informed at that time that I would get the others in my mail which I DIDN'T AND THAT IS WHAT IM TALKING ABOUT.. I'm sorry I wasn't clear enough in my review. Also, I didn't "demand" anything. I politely asked if I could get the contracts I was supposed to receive over the past year TODAY. When you said that you couldn't, I said thanks. I have a transcript of that call.

This is THE best customer service I have ever experienced at an optometrist. My doc wasn't getting my prescription correct, so I came here for a second opinion. Dr. Mok listened and helped. I can see now!!!! 😁 He also helped me with some great tips for dry eyes. This was never offered by prior optometrists and I am eternally grateful for his help. It's around the back of a building but the office is beautifully decorated and he has the cutest corgi doggo. The office manager, Michelle is very welcoming and patient also. HIGHLY RECOMMEND!

I cannot recommend this facility more. This was my second time getting an eye exam, and the doc here not only did a better job at helping me understand and work with the exam than my last one did, he did a much better and more detailed job in general. He listened to my exact needs -- I work at a computer all day long, and need glasses that handle that specific distance -- and helped me achieve those. My new glasses are more comfortable to wear and do a better job of helping me, and the process was much easier (if more time consuming) than someone throwing me in a chair and asking 'clearer or not' once or twice and calling it a day. (To be fair, apparently detailed oriented people like myself are harder to help)