Bethlehem Eye Associates
800 Eaton Ave,
Bethlehem, PA

My daughter sees Dr. Kitei. She had the surgery done. He did an amazing job, everything went well and her eye looks amazing. He also took his time to explain everything prior and helped her feel more relaxed and comfortable about getting the surgery since she was nervous. He even called that afternoon to check on her. Her vision has also improved over the years because of him. My daughter looks forward to her appointments because he also has a funny and outgoing personality. We are so fortunate to have him as her doctor. He has truly been amazing.

The doctors at the office are great but the office staff is horrible. I had an exam there and was told it would cost me $60 to get a copy of my prescription. This is actual illegal. The FTC requires prescriptions to be given to patients at no extra cost nor could they recommend a facility to have them filled. I have a complaint filed with the FTC and PA attorney general’s office. It also took 2 months to get an appointment for an exam.

If I could give zero stars, I would give zero stars. Let me first say the doctor herself was great, but unfortunately, that does not change everything else that was terrible. I had an appointment for my seven year old daughter. An appointment that should have taken no longer than an hour max took over 2 hours. BEA is like mixing grand central station with the busiest airport terminal you’ve ever been to. 99% of the employees are so disgruntled and crabby. The check out employee had no idea what she was doing and I almost got charged $60 for her, not being knowledgeable in her job. insisting that I have to pay $60 in order to walk out with a physical prescription. Grilling me about what tests my daughter just received. The only reason this issue got resolved is because of how vocal I became that something was wrong, and she in fact was wrong. The woman at the eyeglass department was one of the nastiest individuals I have encountered in her profession & just overall the worst experience from a doctors appointment visit I have ever had. I would absolutely not recommend. I did order glasses for my daughter while we were there but the thought of having to go back there for anything else makes me so incredibly uncomfortable I will be calling to cancel our order and going to Warby Parker instead. Stay away unless you do not care about Customer Service and have all the time in the world. And what’s worse is that I was warned about this place, and I still decided to give it a try, and it was worse than I even could’ve imagined. And Bethlehem eye Associates if you do comment on this post, don’t worry I probably have already called and spoken to somebody in the office about this experience, if your office’s goal is to completely turn off a patients want or desire to ever return here, give one of the worst experiences you can have at en eye dr and just overall under deliver on all employee customer interaction that’s what Bethlehem Eye Associates stands for. Disappointed, disgusted and left feeling terrible.