Heather Young

The service is great, the people are helpful. My husband has been coming for years. They have a good selection of frames with good price points. I feel bad bringing the rating down as the service is good and they tried to remedy the issue, but I wouldn’t have gotten my glasses if knew I would have the issue I had. There’s no way to separate the service rating from the product rating. I’m going to pay out of pocket new lenses in my old frames somewhere else and donating the brand new glasses from BJs. Every time I see the new glasses, all I see is that I didn’t get what I wanted and that’s what I’ll see every time I put them on. The frames look great, other than the thicker than usual lenses. The lens supplier appears unable to make thin lenses. I’ve gotten thin lenses in my frames for more than a decade with no issues. We sent my glasses back once for thinner lenses (which I absolutely asked for the first time) and they came back minimally better for the second pair. My prescription hasn’t changed much from my last pair of glasses. In fact, one eye had a lower prescription this time. I wish they had been upfront that the lenses equivalent to my older glasses were not available through their current lens provider and I would have gone elsewhere. Or maybe something with these frames don’t allow the thinner lenses to be used- I don’t know and it no longer matters. If you are accustomed to ordering thinner lenses, ask for the diagram most places show you to make sure you get what you want. My older glasses are about the same size frame, so someone out there does thinner lenses for frames this size.

Mike Wesling

Fantastic experience. Dr. Speight is knowledgeable and Kim is helpful with picking out frames and ordering. Customer service is great! I would recommend them to everyone.

Gina Marie Songer

I love the optometrist here. She is very thorough. Very nice. The problem I have is that BJs optical no longer takes insurance. I had picked out glasses. Ready to purchase and then was told they stopped taking insurance. I was caught off guard. They took my insurance last year. Very disappointed. Now I have to go somewhere else to order my contacts and glasses.