If I was only rating the doctor, I would give her five stars. She is patient and does a thorough exam. Unfortunately the staff is not knowledgeable with eyeglass fitting. I did rely on their expertise. Based on their recommendations, I now have eyeglasses that do not fit my face. I would not be upset but they persuaded me to pick a smaller frame than what I had in mind and now my eyeglasses sit below my eyebrows. Quite frustrating with the expense I incurred.

The virtual test and Dr were a bit different and may take a bit to get used to, but the in store tech was lovely and overall it was a good experience

I used to love the doctor they had. They have now switched it so there is no doctor or technicians just the front desk people. Everything else is done virtually. Felt very unprofessional as the front desk people do all the tests and just send them to the doctor and technician. They sit with you while the doctor and technician go through things and tell you to go to another eye doctor to get drops since they don't have anyone at the location who can do that. So disappointed and already flagged to everyone I recommended bjs optical to.