DO NOT TAKE YOUR CHILDREN HERE. Wow— if I could give this place zero stars, I absolutely would. We have been patients here for years. I have no idea what happened with this office the last two years but it is bad enough that we will never ever be back. Not only did it take THREE HOURS to be seen and conclude our appointment, but the staff was atrocious. Our technician was THE. WORST. constantly forgot things, messed up our eye exam test, huffed at my toddler when she was afraid of getting eye drops, really made me feel protective and angry at a place we should feel confident and safe. The tech dilated her eyes before completing the color test. The doctor was nice and was apologetic, but no one, including him, seemed to know how to interact with or handle children. He even asked “do you think she will know her numbers in three months?” She’s a little kid, she’s going to mix up numbers. Also, thanks for making my child feel awful about herself? Mixing up numbers and letters is normal for this age. That’s exactly why a numbers test seems ludicrous for a toddler. Then, we find out the technician screwed up the test therefore the doctor could not complete the test. The doctor asked us to come back because he was not able to complete the exam due to the technician’s error. She dilated my toddlers eyes before doing the color tests. She also failed to dilate my sons eyes when she should have, so we had to wait even longer for his to be ready. They just couldn’t figure it out. It was the worst experience I’ve ever had. Not only did I have to take extra vacation time from work because the appointment took so long due to their disorganization and ineptitude, but now they want me to come back for a second appointment as they were unable to properly complete the appointment in the first place. No thank you, we will be going elsewhere. The doctor said they would not bill us for our toddler’s visit as they messed it up and were unable to complete the exam, so that is the only thing I felt was done properly. The doctor was apologetic and again, very nice, but my confidence in this place is shattered. The guy at the front desk that checked us out had a play boy bunny nose ring in. That was honestly the least of my concerns, but just a further way to cement my belief this is not a family friendly place or a place I’d ever recommend children to be apart of. Unprofessional doesn’t even begin to cover it. Update: just called and scheduled an appointment with another practice. They informed us children as young as ours do not typically have their eyes dilated..

There is no effort to explain the evaluation or the status of your condition. I had glaucoma for nearly two years before the condition and testing were ever mentioned. When I inquired as to the purpose of drops prescribed I was simply told that the diagnosis of glaucoma had been presented and discussed quite some time ago. Given the little I knew about this condition it was clear that little to nothing had ever been discussed. I certainly would not have dismissed this as my mother was quite frightened about developing glaucoma. But patients are never given a visit summary so the patient has no record of communication. When I finally I was asked why I patients did not receive written records the staff member I spoke to was. quite flippant in her response asking why I did not ask previously. I then drew her attention to the several patients there exiting without a written summary report. I finally had to make a formal request for all my records. I was astonished at the details never mentioned to me along with major discrepancies in the records. When I suddenly discovered that I lost 90% of the vision in my left eye at the end of this Sept. and given no explanation, I went for another opinion. By then, I was in urgent need of surgical intervention. This had to be delayed a few weeks earlier as I had a yeast infection and RA flare. However, no alarm was raised nor emphasis stressed on having a pressure relieving procedure other than by the doctor I saw in Sept. The pressure was then monitored and effort made to schedule the surgical procedure at my own expense as I was told the only option was for me to use their new surgical office not connected to the hospital thus not covered by insurance. I was told I had to wait 4 weeks. Fortunately, I was able to have a surgical intervention within a few days of receiving the second opinion and in a hospital. It was a much more comprehensive procedure than that being offered by Bluegrass thus being performed in the hospital. I am trying now to adapt to this major impact on my vision. During this trial to seek help I left messages about specific questions. . Each time, the staff did not directly answer the question taking several lattempts to get a simple and direct answer. Moreover, the responses from 2 staff members indicated a total lack of concern with emphasis on being aggravated. Finally, it took 2 1/2 weeks to obtain a refund for the $500 deposit I made to reserve a surgery spot. Last but not least, I discovered that the primary physician, Dr. Ansari, holds the patient responsible for communicating with the primary care physician and monitoring medications that potentially affect the status and health of the eye. The patient is on a fast track treadmill to evaluate and expedite a solution with little to no understanding of the situation and why a procedure or test was proposed not to mention what to expect. This office holds priority on getting the largest number of patients seen. I am sure this works adequately for some but definitely not when the patient’s vision is at risk. Time and attention to ensuring understanding and developing a plan is critical. Sadly, this practice put my vision at risk and now costs me daily.

Today we got a message that my wife was very overdue for her next appointment. They don’t get it. They threatened to turn her over to a collection agency for her last visit related to a bill we never received and which they said was covered by insurance. Then our daughter when to get a prescription for her contacts renewed and they made her have another exam 6 months after the prior exam and charged her $199. We appealed and they basically said “stuff it.” After 40 years all 4 of our family members have changed eye doctor providers. They are the worst and you should go anywhere else. They could care lesser about you or customer service. They want to make money by any way conceivable.