Borden Renae S OD
5744 Antioch Rd,
Mission, KS

I love the eye doctor. Very friendly and upfront with your concerns! HOWEVER, do not ever order contacts, especially if they are "special" ones I guess. I have waited over a month and half for mine and the front office staff blames the USPS for this. I have ONE eye that is in BUT not the other. HMM...AND there is no discount given to me for the inconvenience. What type of service is this to customers? AGAIN, i am glad that i was given patience. AGAIN, the eye doctor is very good BUT geesh what can you do to help with contact service part?

Super weird place. Dr. Annette Manion gave me an incorrect prescription, was curt and unhelpful when I went back in to request assistance, and offered not even an apology or acknowledgment of her mistake. Seconding another reviewer’s comment that there is a weird aggressive baby-talk tone to her bedside manner that is extremely off-putting. I only went here because my insurance changed, and I went back to my old O.D. and paid out of pocket for another exam. Do not go, don’t waste your money. Also, there is a bible in the “waiting area.” My dudes, it is 2026 - read the room.

Dr Nguyen of the west wichita location is kind, caring and she listens. She is invested in me, my health and helps navigate the often complex issues surrounding eye disease. I recommend her and her colleagues at this location!

I will not be going back to this eye doctor. To start, I made my appointment with Dr. Joseph Kessler, whom I did not see or hear anything about, aside from his name being on my multitude of appointment reminders via texts, emails, and voicemails. Instead I saw Annette Manion, O.D., who I didn't know the name of until I was handed my Rx's on my way out the door. Another notable missing piece of info from those appointment notifications was that I would need to bring my SSN card. Some folks can't memorize that number due to imparments that effect the order of numbers and letters. The front staffs suggestion that I go home, find the number, call them to give it to them and schedule a new appointment was likewise unhelpful. I have ADHD and scheduling appointments is not quite that easy. They needed it to confirm insurance, yet did not want to see my vision insurance card once. Onto the appointment... I had filled out a questionnaire with my health info and current eye struggles prior to the appointment. Not once were these asked about. The person I saw, presumably Annette Manion, was very cheerful-aggressive (I'm not sure how else to describe it, though it made me supremely uncomfortable). It felt like she talked to me like I was a toddler she just wanted out of there as quick as possible rather than an adult woman. Any questions I did work up the courage to ask were met with rushed, rude, and frankly unhelpful answers. I was also charged for services they did not make me aware of ahead of time and did not have me sign for - eye tests (with the machines) and a contact fitting (which I don't think I actually needed, she just told me to put them in and I did). I was under the impression the eye tests fell under the eye exam portion of my appointment. I will take some responsibility on that for not fully understanding my insurance benfits, however, I do believe a patient should be made aware of these things by the provider before doing them (informed consent) and they shouldn't assume those who do not work in the field are as well informed as they on how all that works. All in all, I left the appointment feeling very uncomfortable, rushed, and not any better about the condition of my eye health.

I had a great experience @ the Merriam location. Dr. Reed was amazing. He listened and talked about my concerns. The girls @ the front desk were top notch. Very friendly.

I was seen quickly by Dr. Kessler and had the best interaction I have ever had an eye doctor and I have been seeing them since I was 8 so that means something. He was a great listener and did amazing explaining everything. Along with that, I always seem to lie between lens prescription which makes it really hard for me to decide (especially because I am indecisive) on which is better for me but he made it so easy! He checked my vision at the end with the new contacts and used lenses to verify on what I thought was best, which no doctor has ever done before but to me that was life changing. I have really bad eyesight and for the first time in a long time, I know I have the perfect prescription at the moment and can see so clearly.

Would go anywhere before here, they were unable to get an exam done. Couldn’t compare it to my last 3 in the system. Ultimately had to go elsewhere to get a prescription.

My whole family sees Dr. Kessler, I went in recently for an exam due to headaches and not being able to drive at night. I had no idea I had an astigmatism and needed a prescription on top of that. Received my glasses and I can see so much better. 10/10 for Kessler for helping me& his front desk ladies are so kind and patient.

Please avoid this eye clinic at all costs. I had been a loyal customer here for 2-3 years. Before my recent eye exam, I was assured that my insurance was in-network. They checked everything and confirmed I was covered. I went to my appointment, everything went smoothly, and I ordered contacts—paying over $600 out of pocket. Then, out of nowhere, I receive a call saying they just realized I’m actually out-of-network. Now, they’re only willing to refund me $400. To make matters worse, the woman on the phone had the nerve to cop an attitude with me. Yes, I raised my voice—because she got smart with me first. I asked to speak to someone higher up, and instead of handling the situation professionally, she kept repeating what billing told her and refusing to escalate it. They are essentially punishing me for their mistake, shorting me $200, and refusing to take responsibility. This is unacceptable. They misled me, took my money, and are now trying to keep part of it after admitting fault. Do not go to this location. They are ripping people off by telling them one thing upfront and changing the story after you’ve already paid. Save yourself the trouble and go elsewhere.

I just had an exam and I'm a bit frustrated. I had an appointment for an eye exam, not a "fitting". I did not ask for this, don't need it, and wasn't told I was purchasing it. I was told during the exam to try on contacts. I was never under the impression I would be charged for a fitting when I was never asked. I did not provide consent to purchasing a fitting, and was only told at the end that I received one and would be charged for it. This seems pretty sneaky/misleading and it made a very sour end to an otherwise lovely experience. Reached out to them and got a very clinical response that didn't have a single refute to anything I sent them or an apology for the confusion. I did not get a refund for the "fitting" I was never told I was paying for.

They were able to balance being incredibly fast with incredibly friendly. I’ve never been in and out faster with an eye appointment before! I didn’t feel rushed in and out though, I felt like I was taken care of properly and with kindness.

I had a great experience at the one on Antioch road in Merriam. They worked me in for a contact lens exam 30 minutes after I called. It was fast and affordable at only $115-125 for an eyeglass and contact prescription.

Went in for an eye exam. The front office staff were very nice and welcoming. The wait was not long at all, maybe 10 minutes.

Although the staff were nice, I saw Dr. Kessler recently for my annual eye exam and had a very bad experience. Despite a history of detached retina in my family and thinning of my own retinas - of which I informed him - he said (or rather told his assistant even though I was right there) that I would have to come back for a second visit to do dilation, given I was also getting a prescription for contacts and he purportedly wanted me to try out the contacts he was recommending for a couple days (even though I have contacts already and was happy with my prior brand; just needed to re-up the prescription). First, I have never had to go twice in all my years of having glasses/contacts, unless it was to pick up glasses or contacts that I ordered, and I've always been dilated *at* my annual appointment given my and my family history. Second, when I did come back for my "follow-up" appointment, he did not even have me slated for dilation, resulting in my eyes not getting actually checked out despite using my annual insurance visit on this - essentially - charade of two time-wasting eye appointments. Third, my glasses prescription did not include a recommendation for the necessary thin lenses, which I need given my prescription, and which is completely routine and has always been recommended for me in the past. I do not normally leave reviews but felt I should this time given having a thorough eye doctor is important. Dr. Kessler was rushed, arrogant, not thorough, and failed to actually assess my eye health. I would avoid him as an optometrist.

My insurance covers one exam every two years. I went in and requested a basic exam. Then they go and bill me for $295. Greedy and dishonest.

I made an appointment 1 week before the set date and confirmed the email I received. I get to my appointment at the scheduled time, only to be told that they don’t have the confirmation, so my appointment time wasn’t reserved and they no longer have any appointments left. I tried this place a few years ago with a different insurance and the same issue happened. I have different insurance now and decided to check it out again since it’s been a few years and same issue. Wouldn’t recommend.

Dr Kessler is wonderful. I have been going to him for years. I can't recommend him enough.

Dr. Reed changed my prescription and said if I don't like it to call and they can resend the old one. Well, the new one didn't work. I messaged him on the portal and got no response. I waited a week and called and was completely ghosted. I still need a prescription so I'm going to have to pay cash somewhere else to get a new exam because they billed my benefits already. I just want to order contacts, and am unable. This is really frustrating.

Would not recommend. I had to do the initial exam twice because the girl didn’t tell me to take out my contacts. I had to come back multiple times/fight with them to get my trial contacts. I then had to have a follow up visit because the …

What a joke this place has been. If your smart don't book an appointment online. I have twice and twice they have called less than 2 days before the appointment and claimed a computer glitch. First time they wasn't going to have a doctor and the 2nd time they claimed there was a duplicate appointment. Both times I booked the appointment well in advance so not like u made the appointment the week of. Time for a change to a professional organized optometrist.

I was here in October they said i had glaucoma went somewhere else in December for a second opinion they said i never had any signs of glaucoma don't come here it's a rip off

Don't go here, I have worked as an optician for years and came here last year for an eye exam. I've worn glasses my entire life and my eyes have always been relatively close in RX, THIS DR gave me a script with - 2.00 degrees difference in eyes. I got new glasses and still couldn't see out of my left eye, bought 2 other pairs of glasses thinking it was the glasses. Went to an eye Dr I used to work for today and low and behold my RX is still close in both eyes and the last RX from Dr Kessler was half of what it should be, probably not even legal for driving, seeing standards but got a bill today from Kessler for $10...don't go here, seek out Dr Brian Heintz for all your eye care needs

Got a bill that didnt make sense tried calling contact number on bill left multiple messages and never received a call back . After almost a month I called the office he said it was above his pay grade he would contact office manager and …

I get upset when I see bad reviews of these folks. They have taken excellent care of my eyes for almost 10 years and provided very intense medical care when called upon. They provide good answers to all concerns and other eye issues. They are up to date with their profession and do a LOT MORE than just exam your eye sight. Saved my retina's with scrutiny when I had an emergency by calling another specialist which saw me immediately because of their professionalism. Wonderful folks. Recommend them.

This place is a joke, go somewhere else they canceled my appointment without telling me and the Doctor went home. What a joke

Had a good experience getting my eyes looked at and my prescription created so that i could get some new eye glasses. What is not ao good is that i got a bill in the mail for a service i did not request. I called the number on the bill and was told that i had to call another store to talk to the office manager. This is bad customer service. Also with a business phone system they should be able to transfer calls. Either that or they can and the woman i spoke to did not k ow how or was too lazy to do that.

I’ve been using Dr Kessler since 2015 and it’s always been a great experience! My appointment yesterday could not have went any better.. the woman and man at the reception desk were very helpful and pleasant. They got me back on time (so …

Great place to get an eye exam. No wait and I felt listened to and not rushed, the got it right the first time.

Went there yesterday for the first time, didn't have an issue at all. Got right in for my appointment, the technician (whose name escapes me) was very friendly, we talked about our families, and were even joking around. Very nice guy! The Doctor (Dr. Reed) was prompt and very nice as well! He heard me out and we figured out why I've been having some issues. No complains so far!

Getting in to see the Dr is easy, convenient, and they take most insurances. The Dr is friendly and efficient. The staff at the front desk are horrid. I needed to change the brand of my contacts and get a copy of my new prescription. It took me weeks to get it. The girls at the reception desk were rude, judgemental, and mouthy to say the least. I was lied to about the Drs availability and hours and hung up on when i asked to speak with someone else or management. If you can get to the Dr. all should be good. If not, take your parent patience, good luck.