Drew

Everything was fine up until my glasses came in and were ready for pick up. I had asked for transitions, they said there was a mixup the day of my appointment (three weeks prior) and still went ahead with the wrong order. Not sure why they wouldn’t have called telling the company making the lenses explaining their mixup and setting it straight. So BFEC calls me to tell me that my glasses are in but they are not the transitions and that if I still want them there is an additional fee..another $300. Clearly they do not own up to their mistakes a will definitely up charge you. My wife had some issues when she picked up her glasses a couple years ago too. We’re done, time to find a new place for eye care😡

David Yang

I don’t like to leave negative reviews, but the eye doctor did not provide me the care that I needed for my Son. Dr. Chow saw my son, and as he entered the room I could tell from that moment that it wasn't a welcoming environment as it was pleasant when we arrived and checked in. The doctor was running late and rushed the exam. He wasn’t professional about the explanation of my son’s prescription when I asked multiple questions. He seemed stressed from the moment we saw him, and it made my son as well as myself as a parent uneasy. It was my first time going to a private eye doctor, and the care that was provided was worse than going to Costco or Walmart. I would not recommend this office for a simple exam for glasses. The staff was friendly and welcoming, but the doctor needs to learn to take his time and be professional. The reason going to a private office for my son was crucial, and all we received was a fast paced exam with no professionalism. We will not be coming back as well as my company colleagues since we just got a new vision insurance company through V S P.

Julie Appler

The office staff was very friendly and helpful, never pressured me to buy anything, and made me feel very comfortable. Doctor Jessica Clark was amazing. She explained everything she was doing, as well as what she was seeing. I've been to multiple eye doctors over the past 20 years trying to find someone I felt was knowledgeable and trustworthy, but have had no luck until now. Dr. Clark was the first doctor who could explain my symptoms and provide any helpful suggestions. I would highly recommend Branham Family Eye Care to anyone looking for a friendly, professional, and informed eye care team.