Brel Clark O.D., P.C.
5279 Whittlesey Blvd #100,
Columbus, GA

Absolutely the worst customer service. I have been calling for over a week with no answer. We are on week 7 with no glasses. I went by there, someone was supposed to call me with an update the next morning. Nothing, so I have to make another trip there just to speak with someone about said glasses that aren't in yet for whatever reason.

Ridiculously rude. My appointment happened to fall on a day when there was a pretty bad storm. Traffic was horrible and I got stuck behind an accident. As a result I was 10 minutes late. My 15 year old daughter got there on time because she arrived with my husband. She went in at her designated time while my husband worked on taking my other infant daughter out of her car seat. She made the staff behind the counter aware that I would be pulling up momentarily. They were beyond rude, condescending, and completely dismissive. I inquired about their policy on the time frame for rescheduling due to being late for an appointment. One of the ladies informed me that it was 15 minutes. After reiterating that it had only been ten minutes, she went to talk to Dr. Clark. When she came back she informed me that he said, "Let them know they're lucky I'm in a good mood". I will NEVER return.

My daughter and I went to our appointments Doctor was amazing. Then time to pick up glasses the staff was rude as hell, so rude I walked out an left my glasses but my daughter grabbed them on the way out. I would never go back I will take my money else where. I can not recommend this place to anyone. Reason for 2 stars is only cause the doctor was amazing. It’s a shame his staff are rude an were listening but DID NOT HEAR my concerns over my glasses.. Do your self a favor and go else where.