Bright Eyes Vision Clinic
550 Thornton Pkwy,
Thornton, CO

PARENTS DON'T BRING YOUR KIDS HERE!!! Front staff is honestly the worst they are very unprofessional and not personable at all. My son got his first pair of glasses and broke them in a month. I went in to ask if they could fix it or if I could order a new frame, and they said yes. I didn't order them that time, but a few weeks later, I called to order them, and I told them I had lost my other insurance and I provided my new insurance information and they said it would cover the glasses and that the glasses will be available in 2 weeks. Fast forward 3 weeks, I got a call from them telling me that if I was going to want the glasses, I needed to pay because my insurance wasn't going to cover them. Okay, why wasn't I told this when I called, so I just paid for them because my son needs them ASAP for school. 1 week and 3 days pass, and I call because maybe they already have them, I call, and the front lady rudely says it hasn't been 2 weeks yet , and that they will call me once they are there. Fast forward 2 weeks later, I call because it's already been too long since I paid for them and have not heard anything. They said that their system was down and that they would call me. I found it weird that she would say that, so I said that okay, I will call the next day, and she said no because that system would still be down. I waited until they called me today that they were able to find a pair of glasses from a different store?... i came in, and the front lady broke them while she was trying to insert the lenses. That was honestly the last straw for me. It seems like they are just trying to get money from insurances since they kept insisting on bringing my son in for another exam. Why would i trust them to get my sons glasses? If all this time, they took almost 2 months to get my sons glasses. Honestly, they are super weird here, and their work is super sketchy. The manager and the front staff are very unprofessional. I'm going to a different place for my son because they honestly don't care about their patients. They only care about the money. I dont like to leave bad reviews unless I think they really deserve one.

Everyone at this clinic is so kind, welcoming, and friendly! I saw Dr. Winder and she was great. She and her staff took the time to explain what was going on, including medical terms I wasn't familiar with, and gave advice on things to look for to keep my eyes healthy. I've been visiting the eye doctor for decades and this is the first time I've not only enjoyed my visit and also learned so much from it. I felt heard and valued here and I couldn't recommend them more!

I truly wish I could give this establishment a 0. Not only have they not ordered an incorrect prescription for my try on but, they've also continuously "lost" my prescription or, simply not ordered it after calling to let me know they're ready for pick up. The staff is rude and hung up on me, they wouldn't allow someone who is on my forms to pick my prescription up, and again they've lost my prescription multiple times. Overall they're unprofessional and rude don't waste your time here.