Andrew Lowell

It has been several years since I visited Dr. Berger, but I recently had a top ten worst customer service experience with a vet and was reminded of my worst ever customer service with Dr. Berger. I was hit with a strap in my eye at work and was referred to Dr. Berger. I found him arrogant and unable to listen to me. He gave me an eye test and tried to prescribe me glasses, before I finally could get him to listen about the fact that I had been hit in the eye. He then put dye in my eye and found the laceration on my eyeball and treated it. I was given a follow up appointment, which I cancelled, one visit to this arrogant Dr. was enough for me. The injury was covered under my Workman's Comp insurance, so they just needed to submit the bill. His staff proceeded to send the bill to the wrong insurance company. When I called to explain what had happened and have them re-submit it correctly, they proceeded to give me this whole speech about how it's my responsibility to submit the records. I said fine, I'll file it, I just need an itemized receipt, which they refused to provide. I later called back again and spoke to Dr. Berger. Before I even had a chance to explain what happened, Dr. Berger went into this whole tirade about "fine don't pay me, just wait until you apply for a mortgage." As if I didn't already own a home and was some deadbeat. And like people always call to tell you how they are not going to pay you. Then instead of taking responsibility for himself and his business, Dr. Berger wrongfully submitted a Workman's Comp case to collections. To make matters worse, they flat out lied and tried to collect for the second appointment which I had cancelled. Of course, I told the collections agency to get lost and as far as I know this arrogant Dr. never got paid, becuase he can't listen for a minute. I refinanced my house recently and weathered his pathetic mark on my credit. Dr. Berger gets my worst ever mark for customer service and professionalism and I stand by this review 100%.

Dana Pallen

Dr. Berger gave me the gift of sight! He is thorough and extremely professional, yet friendly and real. I have been a patient since 1992. I had exotropia,, astigmatism and numerous delicate issues with my eyes. Whether i needed a referral or an exam, Dr. Berger worked with me and FOR me. Payment was not his primary concern. The staff, Diane worked with him for almost 20 years, and Randy is his wife and even forwards calls to her home. I challenge u to find a doctor or staff so talented and dedicated. And by the way, why make an appointment if u don't intend to keep it? You r taking time away from patients who really need the drs. Help and YOU (Not workers comp.)deserve to pay that bill for his (wasted)time. Communication is a two way street. Perhaps u should accept your part of the blame and stop dissing this AMAZING EYE SURGEON!

Christa Gatch

Do not go to him! The are so hard to get a hold of through phone or email. After getting through to them I only went because there office is so close to my house. I will not be back. I don't think he even check my contact prescription. I told him what it currently was and he assigned me the same prescription after only 2 minutes of examining me. A couple months after the appointment, I need a detailed bill to give to my insurance company. After promising my insurance company for 2 months they fax it, they still haven't and most of the time when my insurance calls to remind them of the bill they don't pick up. HORRIBLE! I'd rather drive an hour then go back to them.