Bryan Total Vision Care
2200 Briarcrest Dr # 106,
Bryan, TX

Awesome, anytime appointments, smart optometrists ready to help!

I have been going to Dr. Terwillegar for most of my adult life and refuse to go anywhere else. I have a severe astigmatism and most optometrists charge a minimum of double what he charges for an office visit for both a contacts and glasses prescription. I've never waited longer than 10 minutes to be seen, and I've never sat in their office for longer than 30 minutes total to do everything. He's thorough and to the point, his office staff knows what they're doing and they are very efficient, and you can't beat the cost if you're cash pay.

My husband, my daughter and my self went for a eye exam. Dr. Vanlaningham was so incredible. Huge thank you we can see. Bre, Ashley and Lala theses ladies are the absolutely the amazing!! Thank you all for the Best customer service!!

The staff is unbelievably rude and unprofessional and the techs will mess with your prescription like if they were the doctor. Never go here. I came in and I had to wait until the girl at the front desk was done with a personal call on her cell phone, I could tell it was a personal call too because she was talking about her kids, I and another patient had to wait until she got off her cell phone (she kept talking once we were in) to even check in or tell why we were there. The tech also kept changing my prescription (without the doctor’s knowledge) to the point where I no longer knew what the doctor actually prescribed since one of them wrote the physical prescription instead of the doctor, the girl writing it wrote his name on it. First they changed it without even telling me when was supposed to get the initial sample to see if it was correct, It was only after I put them in and noticed everything was still blurry and told them, that they told me they changed it because they didn’t have the strength I needed. I then had to wait a week with contacts that did not even work for me for them to order the right ones. Then when the right ones came in it turned out they changed the prescription again. I still had issues seeing and was told that “ild get used to it”. I never did, I have also been wearing contacts for 17 years. I never had issues with doctors or the contacts before going here. I called back several times to see if they could check it since I still can’t see properly, eventually I was able to come and have it checked, but instead of the doctor checking the contacts (even right after I got them the first time) it was the rude tech. I have never been anywhere where the doctor did not do this. I told the girl I wanted to speak with the doctor since my prescription has been changed so many times and I wanted to know what he initial wrote for me. She lost it at this point, yelling that she had been doing this a long time and does this more than the doctor…apparently she knows more than the doctor and thinks it is okay to change people’s prescriptions without a license. She continued to make rude comments to me the entire time I was there where if I could see I would have just walked out. The doctor ended up dilating my eyes and before it was done I was told I would still be able to see with my contacts since I had to drive home. Well I couldn’t see to drive home and I had come alone. Five hours has passed and I still cannot see properly, I am having to use reading glasses on top of contacts to remotely see anything. I am pretty sure now I will just have to pay to go to another eye doctor so I can get it done correctly. I paid to see a doctor and have a doctor do my prescription, not some unlicensed people messing with something that goes in my eyes. I have had so much problems since I went here and I have never had issues before.

I went to see Dr. Terwillegar back in April. I am just now getting around to writing this because I was finally able to make it to my original optometrist from my home town. I came to this doctor because I was having trouble seeing, my eye sight was worsening as it does over time, and my exam needed to be renewed anyway. I decided to schedule an appointment here because I couldn’t wait until I was able to go home. So, when I got to the appointment the front desk ladies checked me in and said the doctor will be with you shortly. I filled out the needed paperwork and waited for the doctor. The doctor came out and asked what I was here for. I told him I was there to get my prescription updated for glasses, no contacts. He told me he had looked over my prescription from my previous eye doctor and told me he would have never given me a prescription like that because it “shouldn’t and couldn’t have made that much of a difference.” I kind of ignored him because my prescription wasn’t terribly strong, but being a college student who frequently sits in the back of the class and is having to look quite some distance to see the content I’m learning, it did help. I also have trouble seeing at night when I’m driving. I let him know. When the exam was happening, we were at the portion where you tell the doctor which lens looks better. At the end, he set it on the lens that was supposed to be my “prescription lens” and told me to read the letters. I told him I could not read the letters and he told me “Yes you can, just focus.” I repeatedly told him I could not and he told me the same thing. Once I finally struggled through reading them and even got quite a few wrong he told me “There you go.” I felt like a child and like I was being dismissed. When I told him about the issues seeing at night, he told my I have astigmatism in both eyes. He proceeded to write me a prescription for only that. The lenses were not prescription because “Your eyes work just fine.” So, I decided to pay and leave. I tried for the next three months to see if maybe he was right. He wasn’t. I began to get headaches and I still had major trouble seeing at night and I could not read the boards in any of my classes. I resorted to taking pictures on my phone and reading them that way. I came home for the summer and decided to go see my normal eye doctor. She did her exam and proceeded to show me my actual prescription compared to the one he gave me and I was shocked. I told her “Wow, I can actually see.” She told me that not only did he give me the wrong prescription, being none at all, but the part he wrote for my astigmatisms was very much overcorrected. When she saw how shocked I was she asked why I didn’t speak up at the other doctor. When I told her I had, she said that no doctor should make you feel like that and I needed to just come back to her. Needless to say, I have my new glasses and wow. I can actually see and have no more headaches. Driving at night is so much better as well. I don’t think you should be going to this doctor if you want to feel like someone will actually listen to you and your needs.

Do not ask for a receipt.. when my wife was told there was a 5 dollar charge to get a copy of my son's script, my wife paid. She then asked for a receipt. She was then asked why do you need one it is only 5 dollars... Really if you run my card I expect a receipt. Every transaction should have a receipt, not attitude from someone who clearly needs to review customer service. We will not be returning to this sketchy establishment.

The optometrist is kind and wonderful, but the techs consistently seem to be unhelpful and without patience or basic compassion. All three of my interactions with them have been strained, with them being unwilling to do basic tasks. During my initial interaction, I had given them my insurance information that is covered by my father's place of employment. Using my name instead of his, she informed me that she couldn't find me. I stated that my name would not be on the account, to which she responded that I should call HR - instead of her just typing in the correct name. I had to physically visit the office to correct this. Upon my arrival, the tech was sitting on her phone and would barely look at me. After the paperwork was complete, she took me back for initial screenings. I was visibly upset and in tears as I struggle with eye exams, but instead of stopping, she kept going and did not once mention that my tears could affect my testing (which the optometrist later told me). When the other tech brought me contacts to be fitted after the screenings, she left me to figure it out on my own (I have only worn contacts once about 12 years ago). Only after I asked for her to show me how to do it did she offer to help, and in a very short-tempered manner. On a positive note, I dropped a contact down the sink one day after my appointment and called to see if I could get a replacement and they agreed to give me a second. However, they then hung up on me during that phone call and did not call back - so almost a positive experience. I called back to continue figuring out if I would be able to pick up the second contact and she acted like she never hung up on me - so, yikes. If you can help it at all, I recommend going elsewhere. I work in customer service, and I know that everyone has bad days, but this is just not okay - especially when it affects your health.

They were lovely people

July 2024 Dr doing eye exam was ok, but here is the problem… waiting for trial contacts. Waiting for trial contacts. Still WAITING for trial contacts A MONTH LATER. If you need regular old eyeglasses, okay. Come here. IF YOU ARE COMING FOR CONTACT LENS… run the opposite direction like your hair is ON FIRE!!!!

The office staff especially Ashley are very rude and unhelpful. The doctor himself will not listen to the patients when they try and explain the behavior. Worst place My daughter and I have ever been to. Spare yourselves and find a doctor who actually cares.

I have been going to Dr. Terwillegar for most of my adult life and refuse to go anywhere else. I have a severe astigmatism and most optometrists charge a minimum of double what he charges for an office visit for both a contacts and glasses prescription. I've never waited longer than 10 minutes to be seen, and I've never sat in their office for longer than 30 minutes total to do everything. He's thorough and to the point, his office staff knows what they're doing and they are very efficient, and you can't beat the cost if you're cash pay.

Didnt want to put one start but had to.Very unprofessional the lady who was my first point of contact was just having an attitude because she was upset about a coworker. Which we as patients shouldn't even know. They don't tell you anything like if we are a bother we had an appointment. Then the doctor was just as worse I'm not sure if it was because there was a bad vibe in the office but it's no excuse I wasn't even told about my daughter diagnosis. I do not recommend if you want some type of customer service.

Great visit! No complaints!

I made an appt for this past Saturday and also needed a referral to a eye specialist due to some medical conditions I have, and the staff and doctor were very friendly , efficient, and an overall great experience .

I've came here since I was 8 years old. Two years ago I went to another optometrists and wow. It's way over priced, even their frames were expensive. SO I decided to come back here. Fair prices. They take my insurance. The doctor is always nice and helpful. I'm usually in and out of here quickly.

Called multiple times during the day to schedule an appointment, I decided to stop by, after school, since they didn’t pick up the phone all day, just to be told by (I guess) the receptionist that they were closed at 4:23PM , I asked Why and she replied “We close after our last appointment, you can call us in the morning” and she walked away from us. If I was planning on scheduling here, this totally changed my mind.

Only putting one star because the eye Dr was nice and it was very surprising to see the two girl that work there had the appsolote worse customer service and can’t believe they even have jobs. Certainly should not have a job helping others. For example the one handed me the contacts and said her put these in as she’s mumbling and warming off to do something else not related to our session. And when I said can you so me how they go her comment was ( Haven’t you had contacts before.) and yes I have many years ago but that shouldn’t be the answer to my question. It is such ashame that this is the kind of help we resort to hiring. But I sure hope this is seen by everyone that is thinking to go in that place for a eye exam And if it opens the eyes from at least a few people going and getting treated that way then I will be satisfied that I went thought that and I’ll caulk it up to a learning experience to save others from being humiliated as I was. That was the worse treatment I have ever had and them ladies/girls should not have jobs the deal with the public. Oh and one more thing it’s a WALK-IN APPOINTMENTS WELCOME that’s NOT TRUE. They told me that I need to MAKE A APPOINTMENT and come back then. WOW THATS SO RUDE not to mention not what the sign says. Please let this help a few peoples decision and help them not go threw the same experience I had!!! Thanks for the time to read this I hope it helps y’all. Have a nice day!!

This eye doctor is awesome. He's very kind and very good at his job. He's better than all of the other very expensive eye doctors I've seen in my life.

Everyone is very sweet and helpful!!! Love this place🤗 …

Although it says walk-ins welcome, beware! I was in desperate need of an exam and the tech said it would be 45 mins. After almost two hours of waiting, I was informed I would need to come back in a few more hours to get the exam. I was extremely patient as a walk-in, but this lead to a poor experience. I didn’t feel as if anyone cared. Clear communication would have been appreciated. I’m sure the doctor is great but since I never got to see him I wouldn’t know!

Really good experience. The optometrist was great. Explained a lot of things and had a good personality. Would recommend. I see some negative responses but assuming that's in the past or just random experiences.

Literally are never open during their posted hours, even after you call and check AND drive an hour into town to wait for a walk in appointment. The staff outside of the doc himself are rude and obviously not reliable.

The girls at the front desk were actually nice, helpful & patient. However, I have never experienced a Dr in my life to talk down to me like I was his child or a peasant. It was clear either I was interrupting him(he had NO OTHER PATIENTS AT ALL) Or he brought some of his problems to work or I looked like someone who did him wrong in his past(it was the most uncomfortable fitting & convo I have ever had w/ a Dr. I was having a good day until I came & talked w/ him. My boys asked me what was wrong after we left I was so angry. If he is unhappy with his job...it is your patient's who make your job possible or find a place that makes you more joyful. Dont take it out on your patient's.

They say that your contacts will be there in 3 weeks! Well it's been almost 4. I call the doctors office and spoke to the doctor myself and I asked him why hasn't the staff called the manufacturer of my contacts and checked on the status? He said I'm am just a little fish in a big sea and there is no number to call to speak with the manufacturer. I asked him to have his sales rep call me back and he said the sales rep for the manufacturer would just laugh at him. I told him I want my money back and he said so you are willing to wait another two months to get your contacts? I said yes if it gets me away from a stupid doctor like you!