I had such a great experience at Buena Vista Eye care today. These guys were super organized, and so friendly. After filling out a small form, I got to sit in the waiting room and listen to a super fun up beat play list that was playing all throughout the office area. I waiting for literally 2 minutes and then got called back to go through my exams. The person that did my exams was great, friendly, and told me exactly what to do. Even had to troubleshoot me because I couldn’t line up my eye with the machine right (totally on me). The doctor that finished my exam had a vibrant, down to earth, friendly, California personality. He was super smart, informative and funny. We had a great conversation and he explained everything going on with my eyes. The staff member that helped me with my glasses was equally great. She was helpful, told me which glasses would be good for me, had me try on a couple frames and helped me choose the ones that resonated with me. Thank all of you for a great experience. I’ve been stressed about this since moving here from far away. I’m glad I found my eye place.

I was hesitant based on reviews. I happy to say that my son had a good experience. He’s 15 yrs old. I’m also picky about service and office environment. We had great customer service (front desk) and optometrist tech very helpful with my son picking out frames. Doctor was great and he patiently explained what was going with his eyes. All in all very thorough visit.

First of all, there are so many fake 5 star reviews here that contradict the truth about Lupe and the organization of the front office..The front office files are not accurate and admins give one the run around. Why? Who knows? I saw Dr. Mitchell last year, he was great. However my experience with Lupe was horrible. I watched her work with clients while I waited, including dealing with another client that left very upset with her. Lupe was absolutely no help, was rude, and was of no assistance. I selected my own frames. She was quick to take my $300+ for reading glasses, and stamped my receipt “final sale” before reviewing the policy with me. Lupe is unprofessional and mediocre at best, exactly what she reflects..vieja, fea y repugnante.. Since my last experience with Dr. Mitchell was fine, I called this evening to schedule an appointment. I knew I’d receive a new prescription and would take it elsewhere. Only I was told that I was not in their system, then I was told that I had scheduled, and not attended my appointment. Their system showed me as “refunded” or something rather, I do not remember. Then I confirmed that I in-fact had purchased frames after my appointment and that I had misplaced them. The receptionist placed me on hold. While holding I made a decision to not reschedule. When the receptionist returned to the phone, I asked her to please leave my prescription with the front office and that I would be in to pick it up the following day. She agreed to email it to me which is fine but when I asked for the same request initially after losing my glasses weeks before, I was told that it was against policy to email. I was informed that I would have to pick up the prescription in person. Do not waste your time here. The front receptionists are dishonest and unorganized. .. Dr. Mitchell, please reconsider your staff if you value your patients and our community. We are happy to have you, but please and again, reconsider your current staff..