Buffalo Niagara Retina Associates
6480 Main St #1,
Williamsville, NY

Had to change appt and kept getting recording to leave msg and they would call back which of course they don’t. I finally got thru to someone after going thru doctor line which was answered by a worthless representative. The new outfit that took over the schedule and billing by no means run parallel with the great service from the doctors. Looking into reporting them to state agencies.

Dr Eric Ruff and his staff provide excellent care. They are very knowledgeable and thorough. I go away with all my questions answered.

Always have to wait 90-120 minutes. I call ahead and they say they are running on time but when I arrive they are at least an hour behind schedule. I bring my mom from assisted living and not easy for her to wait that long.

In Dec 2025 I asked to see Dr Boscarino as he saw me over 10 years ago, but they scheduled me with Dr Eric Ruff. Dr Ruff had such a kind and humble disposition. He called me back after consulting a colleague on the day he said he would. I called him a second time a month later to ask about the procedure he recommended and he walked me through what he would be doing and answered all my questions. I really appreciated him and his efforts. Heather McDowell (nee Kowalewski)

Terrible! Office staff was rude and lacked basic empathy. Wait times are ridiculous. Do yourself a favor and make the drive to Flaum in Rochester. Everything from the facilities to the staff are a much higher caliber.

It is always a pleasant experience at Buffalo Niagara Retina Associates, no matter how busy the office is. They efficiently move patients along, and everyone is thorough and pleasant. I am so glad I was referred to this practice for my particular issue. Most importantly, my treatment has improved my vision, and I look forward to further progress.

I was very disappointed with the evaluation conducted for new glasses. The person was abrupt.and somewhat condescending. I do ot have any confidence in the measurement

Dr. Niles has been my retina specialist for several years now. He is very professional, knowledgeable and puts your mind at ease as he explains everything prior to your procedure or f/u visit. I highly recommend him as he is the best!👍 …

Dr. Philip Niles is the best. He was very friendly and easy to talk to.He explained everything to me. I would highly recommend him.

I was very satisfied with my visit. I was in quick and out just as quick. I had a good experience.

I bring my 97 year old mother monthly for a shot in her eye. Every time we come we wait we’ll over an hour. Once we waited 2.5 hrs.

Wait time is excessive. I've been here over 2 hours and still waiting to see Dr. Flanigan. I'm usually here an hour but this is ridiculous. My time is just as valuable as the Doctor's time. They need to schedule less appointments or get more doctors. It's now been over 3 hours and I'm still waiting to see the Dr. I will be looking for another doctor.

I suffered a hemmorage inside my left eye having diabetic retinopathy and under extreme personal and work related stress. Dr. Crabtree began treating me and eventually performed surgery on my eye that I thought I would never see out of again. A week after surgery, my left eye was clearer than my right. I attribute the successful surgery to Dr. Crabtree's expertise. He also has a great way with people, or at least with me, and we have developed a strong rapport. I trust him my trust does not come easily. I would recommend Dr. Crabtree to anyone in need of an Opthamologist. I will not deal with anyone else so long as Dr. Crabtree continues to practice in WNY. THANK YOU, Dr. Crabtree!

Dr. Crabtree was incredibly kind professional and verrry informative. The Assistant Emily was also very professional. The wait was not long. An overall nice place/experience. Thank you.

I was taken in right away to start the exam process. The staff were all pleasant and helpful. Dr. Crabtree reviewed my test results and did his own exam as well. He took the time to review his finding and recommendations in a way that was understandable to me. Dr. Crabtree told me that at this time his findings indicate no further follow is needed. I was happy to learn no follow up is required. If in the future I need further follow-up by a retina specialist I would want Dr. Crabtree to be my physician. As a patient it really feels good to have a team of clinicians who I have absolute trust and confidence in.

After receiving care at another retina specialist where I felt like cattle being herded through, I sought out other options. A colleague had recommended Retina Specialists of WNY/OCLI. It was the best decision to get an appointment with Dr. Ram and his team. They were kind, attentive, answered questions, and provided clarity. Highly recommend.

Dr Philip Niles was wonderful! He was understanding and personal. He explained the procedure very well. He called me from the OR to lmk everything went well. The office staff ( receptionist) need to have some of his compassion. They were not very user-friendly. They made us feel like we were putting them out for asking questions.

Excellent visit. Procedure I had done was phenomenally successful. Everything was explained in detail and ongoing follow up is great.

Dr. Philip Niles is a skilled and caring physician. Highly recommend

I am very pleased with all the staff. They are very kind and caring. They helped me through an emergency eye surgery which was very difficult for me. They were wonderful!

If I could carry a tune, I'd be singing their praises! Dr. Crabtree and the staff at both the Orchard Park and Williamsville locations have shown me compassion, professionalism, tolerated my lame jokes and assuaged my fears during the emergency reattachment of my retina! My thank yous just don't seem enough for restoring my eyesight and my life! I, who is not normally at a loss for words, just don't have the words to express how I feel. I am so grateful and would highly recommend these caring professionals!!!

My 93-year old mother has been under the care of Dr. Philip Niles since 2018 for dry macular degeneration. His professionalism, expertise, and compassion for his patients undeniably receives a five-star rating. Isul, a technician of Dr. Niles, should also be recognized with high marks. We considered ourselves very fortunate to have Isula as our initial technician: updating vital information, checking vision, eye pressure, etc. Isul, by far, is the best Buffalo Niagara Retina Associates' technician we have ever had. It is evident that she takes pride in her work and genuinely had my mother's best interest in mind as she addressed all of our concerns and answered all of our questions in a non-assuming, informative, and kind manner. We made sure she knew how much we appreciated her, expressed this appreciation to Dr. Niles, and still felt like taking the time to put in a positive Google review was imperative. Thank you, Isul, for all the good that you do for others!

It's so unfortunate that I have to leave a review because Dr Niles himself was phenomenal. I didn't have an issue whatsoever with the treatment, but when it came time for billing the nightmare occured. The billing manager Dawn and office manager dragged out a billing error over 4 weeks when a simple correction to a code was all that was needed. I was reminded several times over several phone calls that they have been doing this for 20-28 years and haven't had billing issues before. For $350 I'll pay the bill to save myself the headache and find treatment elsewhere. I wouldn't recommend this practice to anyone.

Unfortunately, I found the office staff abrupt and unempathetic. Dr. Niles seemed a bit condescending in his use of an analogy to explain the retinal vein occlusion I was suffering. Although the office scheduled almost immediately me as a result of a call from my ophthalmologist, it seemed that the office staff just wanted to be finished with their day. Would not or could not explain the forms they wanted me to sign and told me I could get a copy at reception on my way out AFTER I had signed the forms. Seemed irritated that I asked. I would suggest that more anesthesia be used as I was surprised by the pain of the needle after being told twice that I would feel nothing. In fact, the person who "administered" the anesthesia, actually put drops in my eye along with the q-tip simultaneously with telling me what she was going to do, and then immediately left the room. No options or alternatives were offered and I was interrupted by Dr. Niles while I was trying to ask him about the possible causes. Maybe everyone was just having a bad day but I am hesitant about returning or recommending the office.

The doctors and staff are professional and friendly, attentive and compassionate. Wait time is very reasonable. I'm usually in and out within an hour.

In mid-July I woke up with what turned out to be a retina tear and partial retina displacement. I was referred to Dr. Niles for treatment. I feel blessed to have had him deal with my situation. With his treatment/care, my eye has had a complete recovery. Through the entire process, his staff was also most pleasant/helpful. On a scale of 0-10, Dr. Niles and his team receive a 15 from me!! Thank you all so very, very much.

Asked to switch appt to Williamsville office. As I live in Amherst. Rescheduled my appt. Still in O.P. lady on phone acted like I was a bother. Not a fan of places that are supposed to care for you, that act like you're a bother and dont listen to you and what you ask. Not a good start.

So very thankful and grateful to Dr Niles. I had a spontaneous retinal detachment; which was incredibly scary, but he performed laser surgery and my vision was restored! I can’t say enough about how wonderfully I was treated throughout the whole harrowing episode! Definitely recommend Dr Niles!!!

I feel very fortunate to be treated and followed by Dr. Lee. My pmd told me Dr. Lee is exceptionally qualified and way beyond the talent expected or normal for this area. He was educated in his specialty at Wills Eye Hospital, the number …

I love Dr. Lee in Orchard Park, but he has decreased his hours. I was forced to go to the Main street office. The staff was completely unprofessional. They left me in the waiting room for almost two hours without acknowledging that I was even there. The waiting room emptied of many patients who came in after me . And when I finally asked when I would be seeing a doctor I was told that he had two patients in rooms who would be seen before me. I could see into one of the rooms and that person came in After me. I was being ignored. So I left. I gave them another chance and made another appointment, I said something about it while I was there. The manager came out to speak with me. She was extremely hostile and rude. Trying to tell me that the staff was supposed to basically ignore me once I was waiting for the doctor and a two hour wait is completely normal. She acted like I was being unreasonable for being upset by this because I should know this is how the office runs. I was Never treated this way at the other office and I never had to wait that long either. And if this is how their office runs I don't know how they have stayed open so long. I will never go back there. If I can't see Dr Lee I will find a new specialist. They don't even deserve the one star that I gave, but it was the only way to comment on my experience.