Buffalo Ophthalmology - Northtowns
405 International Dr,
Williamsville, NY

If I could give zero for today’s experience, I would. My appointment was at 8:50 pm. I waited for 40 minutes to move from the waiting area to the waiting room, and then another 40 minutes to see the doctor. So dissatisfied that I felt rushed, even though today, my eye pressure was very high (highest out of the 5-6 times since I have been here). When I asked follow-up questions for a potential treatment, the doctor just moved closer and closer to the door while speaking, rushing out. It was so disappointing that I just couldn’t stop but want to cry. I saw the computer screen, every time slots (almost every ten minutes), there were 1-2 people. And everyone seems to wait about 40 minutes to an hour. If they couldn’t take that many patients, they shouldn’t. I could have driven to the south town location back and forth many time if I need to wait this long. I have been very patient and fine with waiting (this was not the first time) because I really liked the doctor. However, I am super disappointed today, that the doctor was in such a huge rush. I didn’t even talk to him for 5 minutes even though the test results were NOT okay for me. I really hope this won’t happen again.

The doctor and her staff (those who did the exams/reports) are top of the line. Courteous, polite, friendly, accurate, professional, the best! Front Desk Receptionist...not as nice. Not rude, just not as friendly.

They took very good care of both my parents. Dad is 95 and has Alzheimer's. They were so patient with him. These test discovered he has Glaucoma in his left eye which was not checked at the previous Dr. My Mom has macular degeneration and is deaf in one ear. Again they were so patient with her. I would recommend them to anyone l know with eye issues.