Buffalo Ophthalmology - Northtowns
405 International Dr,
Williamsville, NY

My experience with BO has been positive for the most part. I've entrusted my eye care to them for over ten years. They come highly recommend. I'm recovering from cataract surgery. The attending physician was Dr. Deepan Selvadural, Dr. Selvadural has improved my near sighted vision. I no longer need to wear glasses to drive. Like most people, I never felt I looked good in them and my eyes have become too sensitive for contacts. I'm happy with the results. The problem I'm having is with a certain member of his team. I will mention no names nor positions. This individual knows who I'm talking about. When I inquired, when I could resume work he / she said I could return to my job the very next evening. I had my surgery 10:00 am and was told I could return to my job 7:00 pm the next evening. Meeting the doctor the very next morning, I heard an entirely different story. Dr. Selvadural laughed and said, not for at least two weeks. I had no choice but to apply for short-term disability. If anyone reading this has ever filed a disability claim, you know how cumbersome and time consuming it can be. Not to mention the long wait one goes through to be approved. That's provided the insurance company hasn't forgotten to send you one, two or possibly three essential documents that are vidal to you being approved or denied your claim. The insurance company sent an attending physician document to my doctor. The team member or the doctor filled out the paperwork. More so I believe the team member did so. Doctor's rarely have time for that sort of thing. That's what staff under the doctor gets paid to do. Even if for sake of argument the doctor did fill it out, it was the team members responsibility to review all documents prior to leaving the office. This is where a major mistake happened. The doctor forgot to sign the document. It happens. Doctor's have a lot on their minds throughout the day. It's the team members responsibility to check things like that. Now my claim is being held up. Today was a holiday for most businesses due to tomorrow being the 4th, so that's another day it's being held up. I'm not advocating for the dismissal of this employee, just that they need to step back, take a deep breath and focus on their responsibilities more diligently. Other than that, I'm happy with BO!

All staff are warm and friendly and very professional! They were very much on time. And I only waited a few minutes between the various tests that were done. Dr. Bohm was very friendly and knowledgeable. She listened to what I had to say and understood my issues. She recommended some medications and said there are other things she could do if this didn’t work. I am very happy I went to see her.

If I could give zero for today’s experience, I would. My appointment was at 8:50 pm. I waited for 40 minutes to move from the waiting area to the waiting room, and then another 40 minutes to see the doctor. So dissatisfied that I felt rushed, even though today, my eye pressure was very high (highest out of the 5-6 times since I have been here). When I asked follow-up questions for a potential treatment, the doctor just moved closer and closer to the door while speaking, rushing out. It was so disappointing that I just couldn’t stop but want to cry. I saw the computer screen, every time slots (almost every ten minutes), there were 1-2 people. And everyone seems to wait about 40 minutes to an hour. If they couldn’t take that many patients, they shouldn’t. I could have driven to the south town location back and forth many time if I need to wait this long. I have been very patient and fine with waiting (this was not the first time) because I really liked the doctor. However, I am super disappointed today, that the doctor was in such a huge rush. I didn’t even talk to him for 5 minutes even though the test results were NOT okay for me. I really hope this won’t happen again.

Wait was long. Had several tests done by a very good technician. However, the opthamalogist did not discuss any of them with me. Nor did she explain my eye condition of dry macular degeneration aside from giving me a list of vitamins to take along with a handout in a eye test to check if my eyes get worse. The entire appointment took 2 hours in which the doctor spent literally 4 minutes with me. I ended up going home and researching everything myself. Will not be going back.

They took very good care of both my parents. Dad is 95 and has Alzheimer's. They were so patient with him. These test discovered he has Glaucoma in his left eye which was not checked at the previous Dr. My Mom has macular degeneration and is deaf in one ear. Again they were so patient with her. I would recommend them to anyone l know with eye issues.

The doctor and her staff (those who did the exams/reports) are top of the line. Courteous, polite, friendly, accurate, professional, the best! Front Desk Receptionist...not as nice. Not rude, just not as friendly.