Burbank Optometric Center, Inc./Lori S. Nishida-Eugenio, OD, FCOVD
1032 N Hollywood Way,
Burbank, CA

Calm and friendly office as well as very professional. Dr. Nishida is the same, on top of being very informative and thorough with kids and adults alike. Lots of great choices and style varieties for eyewear, too. And, easy, free parking to boot! Highly recommend!

Let me start off by saying that I truly like Dr. Nishida-Eugenio. Her bedside manner is kind and caring so if this review was based solely on her, I’d give her 5 stars. When I went in for my appointment, she was very thorough, listened to and addressed my concerns and made sure that I was correctly fitted for glasses (and honestly, these are some of the best glasses I’ve ever had). The reason for my 3 stars is the staff. One of the concerns Dr. Nishida-Eugenio and I discussed during my visit was dry eyes which is causing them to excessively water. She gave me some options, and said that if those didn’t work, to call her office to see about a prescription. When I went to pick up my glasses (which was a week after my office visit), I let Sebastian in her front office know that my eyes were still watering, and he said he would talk to Dr. Nishida-Eugenio and get back to me. My schedule got hectic, and after about 2 weeks I realized I never heard back. So, I sent them an email, with no response after 2 days. I then called the office, left a voicemail and still, no response. I set a reminder to periodically call and finally got a hold of Sebastian again. He said that I would need to come in for an appointment, and I told him that Dr. Nishida-Eugenio said I could just call regarding this matter. He said that he would talk to her and get back to me by the next morning. This was on Monday, June 5th, and as of today, June 12th, I have yet to hear back. I’ve pretty much given up hope of hearing anything from them. I think my biggest frustration is that when you have an appointment, you’ll receive emails, texts and phone calls confirming, but when you need to get in touch with them for a follow-up, it’s an uphill battle. If you just need to see a doctor for a yearly exam/glasses, I think you’d be ok going to Dr. Nishida-Eugenio. But if you need continuous care for an ongoing issue, this will quickly turn into an unnecessary frustration.

God performed a miracle through Dr. Nishida. She found holes in my eyes that I was unaware of. This shocked me and I was terrified of losing my sight or what could happen. Dr. Nishida then sent me to a specialist and the specialist said I was fine and that I didn't have to do anything about it. I felt a bit more at peace but decided to check in with Dr. Nishida again. She identified another hole in my eye and I was shocked because the specialist sent me home after letting me know that nothing needed to be done. Dr. Nishida immediately sent me to the specialist again, she made sure that I would be seen right away so that I could have the holes lasered. While the specialist was lasering the holes he found so many more holes that could not be identified on in the pics that were taken. Thank you SO much Dr. Nishida for stewarding your role as an eye Dr. with so much care and precision, and identifying that which a specialist did not identify. If it were not for Dr. Nishida I would have holes in my eyes, more than what was seen in the pics with a risk of possibly losing eye sight!!! THANK YOU GOD and THANK YOU DR. NISHIDA. All your patients and in the hands of God when they step into your office.