Burcham Eyecare Center
750 Potomac St # 223,
Aurora, CO

As a healthcare provider, I would not recommend obtaining medical care from this facility. They have a tendency to up-charge their visits and bill routine vision exams as medical visits, which most insurance companies will not cover which leaves the payment in the hands of the patient. After this happens, they utilize an outside billing company that is unaware of their practices and does not communicate with their facility which creates a he said / she said situation and leaves the patient feeling helpless. Healthcare establishments such as this are the reason most American citizens dislike and distrust the current healthcare system.

I went to this clinic as a new patient seeking a new eye doctor after moving out to Colorado. I checked in at 9:10 and had my paperwork finished by 9:25. My appointment was at 9:30. I continued to wait for another 45 minutes, watching every patient who had come after I arrived be seen before me. I finally went up to the desk at 10:15 and asked to reschedule. They were even in shock I had been waiting for so long. I will not be returning, highly unprofessional. the staff clearly has major communication issues, since this is a recurring theme among other reviews as well.

DO NOT GO HERE!!!!!! My eye appointment took over 2 hours to get through! There is also nothing online that tells you that this is a VERY Christian office… there is an entire wall dedicated to “missionary” work, crosses decorating the walls, and a Bible on every available surface. I continually listened to them misgender me as they entered my information, occasionally pulling their masks down to speak directly to me. Do NOT go here if you are uncomfortable around Christian imagery/ the celebration of modern-day colonialism. They also were not able to “find” my insurance benefits and did not tell me until I walked in that I needed my step father’s ssn and birthday in order to use my insurance… which is not exactly readily available information. I ended up waiting an extra HOUR for my appointment. There was another person here that was also unable to use their insurance. There was someone who had to leave their appointment because they had been waiting for the doctor so long that they were late for work. And there was an older woman who they claimed they tried to call to cancel her appointment. She ended up leaving as well. It doesn’t seem like the workers know what they’re doing.