C Paul Cleary Opticians
701 Chester Pike,
Prospect Park, PA

On 09.18.23 I entered this store for the first time! I was inquiring about the acceptance of my vision insurance! Unfortunately, the store did not have my insurance in their network, but the woman behind the counter couldn’t have been nicer! She looked at my glasses, adjusted the hinges, and told me which optometrist in the area carried my insurance! This is what I consider: First Class customer service! Thank you to C Paul Cleary Opticians!!!

The owner needs to not talk as much and pay more attention to the show around her. Waited for glasses for over a month - I kept bugging she said she called and was told they were. In process finally she tells me to call - not my job - it’s your ship, I’ve paid you already I have nothing - you follow through. Finally I hear they lost the frames so come over and pick new ones which I did _ then she brings others out so I decide ok go with them. Picked up yesterday realize in store the sunglasses are plastic which means when you perspire plus should have been darker they are gonna slip strike 2 i then go home look in the mirror and see how very long the legs are on my regular glasses - you could have wrapped them twice around my ears - strike 3. I called her told her and she says I can fix that - I said you can shorten the legs - well no they all come in with that length niw - so everyone has to have the same size head. Tells me you’ll have to pick out ones your insurance offers. I’m so ticked off at that woman I don’t know how I’m gonna handle this. Because if she tells me one more time thank you for your patience - they just ran out. If I do go back it will be the last time.

Don't believe the other review. It's full of crap. I've been going to their office for years (I have to get a new pair every year). I love them, they're so nice. Every time I go I never remember the rules of my insurance, and she always looks them up for me- they go the extra mile to help out. The service is quick, reliable and friendly. The receptionist is probably one of the nicest people I've ever met, and she always puts a super rush on my glasses because I need them for class- with no extra charge (that I never got with any other business). They're the best. Simple as that, and I wouldn't want to go anywhere else.