Overcrowded waiting room. Nowhere to sit . After standing for an hour waiting for the appt, I decided to sit on the dirty floor. Why do they overbook patients ? This was a horrible experience

My mother’s appointment was scheduled for 2:45 pm with Dr. Wang. We arrived at 2:30 pm and it was like a busy emergency room full of patients with the waiting area and hallway packed, sitting and standing around waiting to be seen. The appointment had been set up to see Dr. Wang but instead, we saw an optometrist by the last name Lee. After he checked my mom, he told her that there was nothing wrong with her eyes despite severe eye pain in both eyes, implying that it was all in her head when she couldn’t even open her eyes to look into the light. He proceeded to tell us that if her eyes were really hurting, then she should have gone to the emergency room. I insisted that something wrong was with her vision. He said he will have the D.M check her, to which I asked if he was actually a doctor, and he replied “No, and I never will be,” sarcastically. We waited 2 1/2 hours to see Dr. Wang and the only reason why we didn’t leave was because mom’s eyes were in severe pain, but after this experience, we will never go back to this California eye client. Both of my parents used to go here to see a great and caring M.D. by the name of Dr. Shah, but he only goes there one day a week meaning he is almost never there. This clinic has now been made into a corporation that cares about the profits over the patients. After my parents were going here to see Dr. Shah for over 9 years, we will no longer be returning to this California eye clinic ever again because of this horrible and demeaning experience that a patient should never endure. Goodbye.

This doctor treated me like I was a hypochondriac. Didn't see any issues & since he doesn't know me personally & has never seen me before until today, he doesn't see my eyelids as being swollen like the referring doctor did. He was basically saying there's nothing wrong & he can't do surgery on a non-existent problem. I responded saying I didn't ask for surgery, I was sent here since the referring doc felt I needed further testing. Wait an hour & a half for him to tell me this in under 5 minutes. Very disappointed.