Jan Cuzzort

Dr. Michael Callahan is totally the most unprofessional and rudes doc ,and his medical terminology needs a lot of work. All his answer is,(that opening up another can of worms), what kind of an answer is that. Then lies about going to fix my eye. Instead screamed at me like some kind of wild person. It upset me to doc. Can treat you any old way and get away with it. Shame on you doc Callahan

Fredia Strevy

These people are absolutely Awesome! They have taken care of mother for years & has saved her vision, she only has in one eye!! The Doctors and staff take Very, Very good care of her! Word's cannot describe the appreciation I have for them!! Would HIGHLY RECOMMEND to Anyone!! God Bless these folks!! Thank you for EVERYTHING!!

Allison Fialkowski

On 10/29/2021 I visited Carol Rosenstiel, OD at UAB’s Callahan Eye Hospital Clinic to obtain contact and glasses prescriptions. As a UAB student, I expected to be treated with professionalism and obtain accurate prescriptions. My student health insurance (United Healthcare) did not cover eye exams, and I paid $302 out of pocket for both prescriptions (contacts: OD -6.00 OS -5.75; glasses: OD -6.25 OS -5.50). As a long-time contact wearer, I did not immediately need the glasses and did not get them made until May. I wore them for about 3 hours, during which time I developed a migraine and severe nausea. Since the glasses prescription was obviously too strong, I made another appointment for 05/23/2022 with Dr. Rosenstiel in order to correct the prescription. When I checked into the clinic, the receptionist demanded I pay a $200 fee up-front since I no longer had medical insurance (which of course was irrelevant because UAB’s student health insurance plan does NOT cover eye exams!). I politely responded that there should not be any charge because I was only getting a prescription corrected. After she repeatedly told me that I still had to pay $200, I asked to speak to her supervisor. The hospital administrator that came to talk to me was extremely rude and beyond inappropriate. She said I had to pay for another exam because “anything could have happened since your first exam.” Thus, she was accusing me of lying about simply needing a prescription correction. She also talked diminutively to me simply because I was between health insurance plans. Finally, she acquiesced to me paying a $30 co-pay, and “the doctor will determine if an exam fee needs to be charged.” Once I finally saw Dr. Rosenstiel, she did not look at my eyes or do a complete exam to accurately determine a glasses prescription. All she did was estimate a new prescription by dropping both by “-0.50” and then had me try sample glasses for a few minutes. This statement turned out to be incorrect because in the new prescription (OD -5.50 OS -5.00), the right eye was decreased by -0.75. When I called the clinic to confirm the prescription, the nurse told me, “It’s okay because it was only an estimate.” This perfectly describes how Dr. Rosenstiel and Callahan Eye Hospital feel about my visual acuity. By this point, I did not trust either my contact or glasses prescriptions. Instead of getting my glasses remade, I went to see an amazing ophthalmologist at St. Vincent’s Hospital. After looking at my eyes, he realized that they were so irritated due to meibomian gland dysfunction that he could not give me an accurate prescription (which Dr. Rosenstiel would have realized if she had bothered to look at my eyes). He instructed me to go without contacts for 2 weeks (during which time I was almost blind) and use hot compresses, steroid/antibiotic eye drops, and rewetting drops. After that, I visited him again and obtained new prescriptions (contacts: OD -5.00 OS -4.00; glasses: OD -5.25 OS -4.25). Therefore, I was SEVERELY overcorrected in both eyes, which explains the headaches I had been experiencing since October. Therefore, accurate prescriptions have cost me: $302 (1st Dr. Rosenstiel exam) + $30 (2nd Dr. Rosenstiel visit) + $110 (1st ophthalmologist exam) + $185 (2nd ophthalmologist exam) = $627 NOT INCLUDING ANY GLASSES OR CONTACTS. It is REPREHENSIBLE that I had to undergo this experience at Callahan Eye Hospital, especially the inappropriate treatment by the Hospital Administrator. I have four degrees from UAB, including a PhD and an MS. My father was an ER physician and an attending at the UAB hospital for 30 years. I can NOT believe that I received such poor service from Callahan’s staff and Dr. Rosenstiel. I can not advise people enough NOT to go to Callahan.