Cambridge Eye Group
603 Concord Ave suite b,
Cambridge, MA

There’s only one person in this office that I really do not like interacting with and I wish I got his name. It’s a heavyset gentleman who does not wear glasses, and today was my second very negative interaction with him. Of note, everyone else is super nice and helpful. The first time I had an interaction with this person I was in the middle of a conversation with another staff member about obtaining proper documentation to get reimbursed by my insurance and having an itemized receipt and he abruptly interrupted the conversation to just blatantly state that they can’t give me the medical information that I needed for my insurance to reimburse me. Not only was it extremely rude but when I asked even for a formal letter he said “we don’t do that here”. It honestly was really sketchy to me that he was denying me my own medical information for insurance reimbursement (because I had to pay full price for my appointment) and just totally rubbed me the wrong way. The second time I interacted with this person was today. I came in to the office to get my glasses adjusted and also to get additional information for my contact prescription. He basically tried to tell me that the information I needed for my prescription is contact specific (diameter or my eye and the base curve). He also tried to tell me I had to come in for another eye exam/fitting to get the contacts I wanted because it’s been 9 months and my script is outdated…. My insurance only covers an exam every two years….. like what? I asked him if he even knew if they carried the brand/type I was looking to get and without hesitation or checking he just says “yes”. It was very obvious he was just trying to get me to come back for the office to make more money because I would have to pay out of pocket AGAIN. The eye doctor last time I saw them was very supportive and casual and said just let me know if you need to come in for another fitting like I wouldn’t get charged again for a second visit but now I’m being told I need whole new eye exam by a non medical staff member. I asked him for information about whether the base curve or diameter of your eye changes over time to which he said “you need to speak to an eye doctor for that”. Well I looked it up and the diameter of your eye doesn’t change unless you have trauma, glaucoma, cancer or some other serious eye issue. The base curve is how the contact fits on the eye and can vary from contact brand but the brand I wanted was the same brand I had previously. PLUS I found out the new contacts I wanted have a standard base curve anyways after going home and calling the company that makes the contacts. Which means I was basically lied to by this person to try and get me to come in again. My suspicion is that they don’t even carry the contacts or else they would’ve known this. So all in all this employee is just very suspect and rude. He did a great job adjusting my glasses but maybe he needs to adjust his attitude, be a little more caring, and be transparent…. I love the front desk staff and the doctors here but I hope I never have to interact with this person again. Sadly I will likely be looking to go elsewhere next time I need an eye exam if I have to keep dealing with this person. UPDATE: Charles, the clinic manager, emailed me (likely before seeing this review) and offered for me to come in and do a contact fitting free of charge for the type of contacts I wanted.

Always a good experience with the doctors! I was disappointed that no one told me until after my appointment that I was a week too early to qualify for insurance coverage - especially since they had the info ahead of my visit. EDIT: Charles called me and helped worked out my payment issues to ensure I got to use all of my coverage. I really appreciated their flexibility!

I did an eye examination here this March, unfortunately, it resulted in a lot of terrible eye conditions, such as double vision, vision loss of my left eye, eyeball pains, faint, etc.. This Sep., I did another eye examination at a different eye clinic that works for me. Compared to my new prescription, the one they gave me this March is totally different. My new eye doctor said this is obviously a medical accident! Already reported this to the insurance and am still waiting for the investigation results.