Unless you desperately need an eye doc, avoid this group at all costs. I have about 12 years in healthcare leadership. Half of that has been in more senior administrative positions within very large hospital systems (17K+ full time employees). I’ve onboarded and rehabbed clinics this size. Additionally, I worked along side Ophthalmologists for ~5 years. In my opinion, this practice is circling the drain. Technology across the board appears to be largely a solid decade behind. That’s in both the exam rooms and administration. EVERYTHING is paper. Receipts showing true settling of balances cannot be provided. Records have to be photocopied, which leaves excess room for errors in interpretation of handwriting. It’s a train wreck approaching catastrophe. The front office staff are mostly nice, however, interactions with providers remind me of some of the worst providers I’ve ever encountered in both patient interactions and general ego. The place is saturated with provider god complex and financial mismanagement. Don’t even get me started on the HIPPA violations. I encountered at least a dozen before I stopped counting and that was before being pulled back for an appointment, which took an hour and was treated like it was normal. Meaning, zero apology and laughing the wait time off. I have no idea how this place is still operating. Avoid. Avoid. Avoid. Additionally, if you have a bad experience, then report them to your insurance company. Places like this continue operating the way they do because patients and employees say NOTHING.

Dr. Ward is horrible with children she wasnt very patient and didnt give me any information about my daughters condition. I felt that the service was demeaning due to the insurance coverage my daughter has. My daughter is 4! Anyone working with children should know that their attention span and sitting completely still isnt possible without a distraction or attention grabber. The eye exam pictures were projected off a wall to a mirror. The assistant didnt use a pointer on which characters to identify. I wont be returning or referring anyone to this office. No matter what health care insurance a patient has it doesnt depict the care or how effectively I can do my job. Never again.

I have been repeatedly frustrated and disappointed with this business. We were rushed to purchase glasses for my child from this Optical Shoppe by our eye doctor who shares the building. In every step I have been pressured to spend more money. After multiple visits and buying a pair of glasses from this Shoppe, I requested a copy of the prescription in order to obtain a second opinion and second pair of glasses and the doctors office gave me a partial prescription and told me I needed to obtain the remaining information from the Optical Shoppe. Upon request for the information, the Optical Shoppe informed me that they would charge me $35 for each piece of information I needed. I am appalled that it is even legal for a doctors office and shop to withhold my child’s information. I question the ethics of this operation and will not be purchasing from this business again.