Carolina Children's Eye Care, PA: M. Grace Patel, MD
3608 W Friendly Ave #101,
Greensboro, NC

Never have I ever been billed twice for 1 office visit. 1. I get one free eye exam a year, but specialist are billed at a 40.00. This pleace billed me a Specialist copay for 4 years, then on year 5 decided that they also wanted to charge me for an eye exam. Insurance supposedly wouldn't cover it under a specialist???? Seems like a coding issue to me but of course the office staff can't be bothered. So I paid them and transferred elsewhere. No one is irreplaceable!

Our Son was seen by Dr. Patel for an involuntary movement bilaterally (Nystagmus) at 16 months old. I have a long standing history of working in Ophthalmology with adults but never children---even knowing what I know, I was terrified of what could be. Dr. Grace and her staff made the process very easy and truly put me at ease as his Mother. An MRI of his brain and orbits was ordered to rule out anything abnormal in the brain or surrounding structures--all came back within normal limits and Dr. Grace was calling within hours of us finishing to give us the results! As most know, sedation is required for little ones in order to ensure they are perfectly still during scanning--this is the first time he has been sedated and I was shaking in my boots!...That call to know all was normal, was everything we needed. Renee and all front office/technician visits were very professional and courteous. The office is very clean and to ensure the safety and privacy of all patients, they have a streamlined process in place to call when you arrive, and you're back to the car momentarily just long enough to dilate. Truly, I think we were in and out in just over an hour and take it from me, in any Ophthalmology practice...thats amazing. We were well informed but still out in enough time before the baby lost his cool...patience runs thin in little ones! We plan to continue care with Dr. Grace and look forward to future visits.

I like Dr. Patel, but I don’t appreciate being sent one bill several months after the visit with a warning about “final notice” and “going to collections 30 days”. When I mentioned it, they acknowledged that the system needed to be updated. Also, the bills have no instructions on how to make a payment—first time I’ve ever seen that in a healthcare bill.