Carolinas Vision Group, Rea Farms
11030 Golf Links Dr #204,
Charlotte, NC

I had a truly disappointing experience with this office today. I went in about a month ago for my routine exam; unfortunately I was experiencing dry eyes and needed to return to see Dr. Lutley. I paid for the initial eye scan during the previous visit. Today upon returning for my follow-up appt.; I was told that I would have to complete the entire process to include the eye scan again. Which would mean my paying for those services again. I wasted 45 mins of my time and did not have the exam that I returned for. The front desk process and the office manager staff seemed cold and non-patient centered. This is unfortunate as my entire family of four are vision patients. We will find vision services someplace else.

Great experience, haven’t been to eye doctor in decades and lately noticed my close up vision getting worse. Went in and was met by friendly staff and Dr Howard was great. Turns out I finally need readers and they provided really helpful advice and didn’t push anything. Don’t hesitate to check them out!

Dr. Erin Lutley is absolutely fabulous—personally and professionally. The epitome of excellence, and an invaluable asset to your organization. She goes above and beyond for her patients in providing optimal care always.