Casey Vision Care
1660 Western Ave # 3,
Albany, NY

My wife went here. They misdiagnosed the state of her eyes repeatedly, despite my wife providing feedback after prescription updates. Changed eye doctors and had a much more knowledgeable interpretation of my wife's eyes. The eye doctor was not successfully identifying the vision needs of my wife; the front staff were not polite (and presumed to know my wife's experience in lieu of actually listening to what my wife was reporting) while functioning as intermediaries for fulfilling prescriptions, as intermediaries for communicating with the eye doctor, and with scheduling. If your eyes are mostly-good/"standard", perhaps your experience with casey vision will be fine. Otherwise: try somewhere else, first.

I went to Casey Vision at the suggestion of a representative of the Davis vision plan which is offered to New York State employees. The representative told me that they offer free frames through the Davis plan but only a few vision centers in our area carry these particular frames with Casey vision being one of the choices. When I arrived to my appointment, I explained to them that I was interested in the free frames available to New York state employees through the Davis vision plan. I was shown where they were located, but was informed that they knew nothing about these particular frames and could not help me with any questions I might have! At that point, I was basically ignored as I browsed and tried on different frames. Nobody seemed to have any interest in helping me pick out frames or give me an opinion one way or another. I found them to be rude and dismissive. I truly believe it is because I was not buying an expensive pair of eyewear. It’s too bad that options for the Davis vision plans free frames are so limited in this area because Casey vision would not be my first choice again.

I started going to Casey Vision at the recommendation of a colleague, and I will never look back. Dr Casey-Gee is super helpful and efficient, and talks through things with you to make sure your questions are answered. The opticians Morgan and JoAnne really make me feel welcome and at ease as soon as I walk in. I can always count on Morgan to help me pick out some frames that not only work with the lenses and I think are cute, but that always complement my face shape! Somehow she manages to balance honest opinions while still making it so much fun to shop for some frames, and that's not an easy thing to master! Recently I was being recruited for a company that's out of the area, and my first thought was "is it possible to make a trip back once a year for Casey Vision?" It's the only annual appointment I'm ever enthusiastic about scheduling.