Center For Sight
Grace Patino
11 months ago
Great place to go and get your eyes checked and amazing Doctors. But when you order your eye glasses, it's something different. I was hoping that today 10/10/23 the office would be open but found out it's closed. The hour's say open, but again short staffed. I understand but My child has been waiting about a 1 month and some days. School is hard for her without eye glasses. Now to wait until tomorrow if this place is opened and if not until Thursday. The bad part is that I work till 5 pm. I'll just have to miss work and go pick up eye glasses.
K J
11 months ago
💀🚫WARNING!!! DO NOT GO HERE! FIND ANOTHER EYE DR!!! Center for Sight (ALL locations!) Has THE most UNPROFESSIONAL staff and POORLY RUN clinics that I have EVER experienced in my ENTIRE life! You can't just call and make an appt or talk to someone about a general concern, or even just ask a question about normal eye doctor stuff, because you CAN NOT get a hold of them- they DON'T answer their phones OR call you back!!! You can wait on hold for 15 minutes and when it's finally your turn a machine comes on and says they're helping other clients- leave a message! That is the most RIDICULOUS customer service I have EVER encountered! And ESP the Mngrs!!! I've left MULTIPLE messages for "Sue" AND "Priscilla"- the only two Mngrs for BOTH Stockton AND Manteca locations, & the Adm Office on CA St/Stk (which is not a clinic, but just for administrative staff, who SUPPOSEDLY work there) and they do NOT call you back!!!! I had a problem with my glasses and it took LOTS of time-consuming calls and FINALLY after TWO MTHS, Sue got back to me!!! And instead of fixing the problem with my glasses & expediting the eye exam, she told me I need to return the glasses and to go elsewhere like it was MY fault!!! I didn't argue because at this point I was glad to be rid of them, but HOW TERRIBLY UNPROFESSIONAL!!! Like I said, Center For Sight is THE MOST UNPROFESSIONAL, POORLY RUN business (if you can call it that!) that I have EVER had to deal with in my entire life!!! DON'T GO THERE- BE WARNED!!!🚫💀
UPDATE (10/26/23): I got re-referred to "Central Valley Eye Medical Group", and when I tried to make the appt they said their computer froze and would have to get with IT and call me back. When I didn't receive a call back, I called THEM and "Brandy Simpson,
Practice Administrator for Central Valley Eye Medical Group" answered and said they're not going to see me there! When I asked why, she said that I was mean to everybody (later in the conversation she also said "rude")! I said, "What?! How could I be mean to anybody?! I've never been there before and the first time I called was Fri (10/13/23)!" I asked her if they were affiliated with "Center for Sight", and she said, "Absolutely not! We're not affiliated in them in ANY way!" So I hung up feeling very upset and confused, so I called my Health Plan and told them the whole story and they were nice enough too try to find out if they are affiliated with "Center For Sight". So they put me on hold while they called them, and came back and said that, "Yes they are, in fact, affiliated with "Center For Sight"! I COULDN'T BELIEVE it! I couldn't believe they would LIE to me! And esp that an ADMINISTRATOR no less, would LIE to me! I was just SO shocked that a professional (so called) would actually LIE to me! Also, when I asked who her boss was, and/or who the president or CEO of the company was, she said there was nobody above her! I don't know whether to believe that or not, now that she lied to me! Center for sights manager Sue also would not tell me who her boss was when I asked her! Isn't there a law against that? Aren't they supposed to disclose that info if asked?
Maricela Velazquez
11 months ago
Very bad customer service the receptionists there always feel like there more than you, always acting so conceded then when you call to make an appointment they leave you on hold and after waiting long periods of time they just hang up on you, I will never go back here again and I see they have so many bad reviews due to their customer service I really do hope they get nicer people ~ I hate this place!