Century Eyecare Medical
4477 W 118th St #101,
Hawthorne, CA

They are a very good eye care center! They specialize in Ophthamology!

Unprofessional and dishonest doctor and personal

Truly awful service. They do not care about their patients in the slightest. Have you wait hours after your appointment, never answer phones, treat patients with such a negative attitude. Truly astonishing the way people will take advantage of low income seniors. It is insane.

Poor service

Nobody answer the phones, i been calling for 3 days to make an appointment and nothing. What a disappointed to make an appointment

Been trying to call for 2 days now to confirm an appointment...Do THEY EVER ANSWER THE PHONE

This place has bad service, when my mom went here there was a guy by the name victor that force my mom of 64 years old to keep her new prescription glasses that were orderd wrong. She told an employee. But they insisted that she orderd them the way they came. He had an attitude. And was rude.

3 hours calling and they don’t awnserd the phone Bad service

Don't expect to be treated at the time of your appointment. Normal wait time are two hours after your appointment. This office is overbooked and short staffed.

If I could give them no stars I would I went in to get an eye exam and the first girl that called me in didn’t explain she was going to put some eye drops that burn she had poor communication skills and seemed bothered. Then she tried to check my eye pressure with a device that looks like a pen my eyes were still burning so I looked away and she seemed like she was bothered she didn’t explain what she was going to be doing to my eyes before she started. Horrible customer service

To be fair the Doctor I saw at this office was very nice (hence the 1 star) However the front office staff & lens department is a nightmare to deal with. They rarely answer the phone & if and when they do you're put on hold and disconnected! They set appointments for you on days when they are closed. I've tried to simply pick up my glasses that are paid for, for over 2 1/2 years to no avail! Do yourself a favor and skip the headache, find another Optometrist.

I had a medical Emergency reaction to the eye drops and was that I could not ha e had a reaction . The right side of my face became paralyzed and they didn’t nothing. My eyes were blurry and o should not have been allowed to drive a anywhere amd they as professionals amd once the doctor was notified . Should have called for help . These two ladies should not be allowed to care for anyone . They didn’t read my chart before giving me the meds di was mortified amd discusted at my treatment

Their contact numbers are not working even in each location. Contact numbers provided by insurance are not working too. They should update active numbers

I’ve been calling every single morning n noon and nobody still answering the phone and the voicemail is full and there’s no way to leave a message

The appointment time is always later never on time

The truth about the experience of this center is the bad treatment and failure to answer her calls. It is disrespectful to the patient and the doctor is good when dealing with him. However, the secretariat harms the center’s reputation. However, it happened that the secretariat decided to treat you without presenting it to the doctor. Unfortunately, I preferred not to deal with them at all.

My name is Cynthia Evans and I had cataract surgery on 12/17/2024. The next day I saw a TOTAL difference in my vision. I have not seen such CLARITY in my vision in MANY YEARS. I am so grateful and thankful to Dr. Aghai for doing such an excellent job. There was no pain associated with the surgery nor thereafter. BTW, Dr. Aghai is very nice, thoughtful, caring and attentive. I am very happy that I found him.

I called for a month and couldn't get ahold of anyone. There VM is full and I can't leave a message.

The wannabe red hair latina front desk worker has no manners, I said good morning to her twice and she pretended not to hear me, she questioned me why I didn't take a list and I told her I didn't know I was supposed to and then she said now you know. The other latina lady did provide good service, she even provided me with a mask.

5star to the doctors. I had two retinal hole surgeries. 0 star to the management. The front office number doesn’t work and always goes to full voice mail box. It’s annoying that we have to visit in order to get an appointment.

Not clean . Its very filthy.Carpet is all stained and ripped. Not a type of way an office should look.

If I could enter 0 stars for your rating I would simply from the lack of attention given by your phone receptionist. I called 2 times to make an appointment, the first call went to the operator and second to appointments and both times, after 7 minutes on hold for each station, no one answered and I was disconnected. I hope your phone system is down, because if not you have a very unprofessional staff who dont care about your business and they should all be Fired!

I’ve been here multiple times to take my grandma and let me just start off by saying this place is horrible. First of all I don’t know why they book you for a certain time if they’re not gonna see you till HOURS later. More than 3 times have I gone and had to wait 2+ hours, one time I was there for almost 4 hours. It’s ridiculous why over book ? Why not make appointments for the right time. People have things to do. Another thing is the front office is so unprofessional. It’s so hard to get ahold of the front office and the one time I did I rescheduled an appointment and when I show up they tell me there’s no appointment!!! It’s just over all unprofessional

Posting this review on my wife's (Alicia's) behalf...YES, the parking sucks, and there are long wait times, so we understand other reviewer's frustrations...but OUR overall experience has been positive. Getting thru to the receptionist (Vanessa) by phone has been challenging at times, but she has been very accomodating when we reach her (which is the reason for the long wait times, not answering phone calls, etc.---this clinic is SWAMPED every. single. day. with patients---they must be doing SOMETHING right, to be that busy...)... Alicia's bilateral cataract surgeries went off without a hitch; Dr. Aghai and his clinical AND surgical staff are top notch, and are to be commended for their expertise and professionalism. AND kudos to Lucy/surgery scheduling coordinator, who works miracles with an incredibly diverse patient workload---we marvel at her ability to handle such a tough job and stay on top of problems that arise on a daily basis (WE gave her a bit of trubble, needing an earlier surgery time for Alicia's second surgery, as she is diabetic, and has problems with going without food for 12-plus hours---thanks again Lucy, for helping out Alicia!)... In conclusion, we don't know how this clinic makes it thru the week, with their heavy workload...sure, there are inevitable delays & problems when servicing an enormous number of patients, but both Alicia and I are also in the healthcare field, and know shoddy work when we see it---Century Eye Care (clinic) and Caster Eye Center (surgical clinic) are NOT among the subpar entities out there---they are excellent in their field...thank you, to all of you, for helping Alicia recover her vision! 🙏🫡👌👍👏💯

Excellent doctor staff are great happy with my cataract surgery with results of 20/20 thanks Stephanie and Vanessa the best thank you Dr ahagi

My experience is absolutely wonderful at Century Eye Care. If I can gift Dr.Aghai with a Mercedes, I definitely would be because he gave me my vision back. I recommend him to anyone that has eye disorders or diseases

Don't expect to be treated at the time of your appointment. Normal wait time are two hours after your appointment. This office is overbooked and short staffed.

The appointments are booked 2 months out. So if you needed an appointment and called today, the earliest appointment would be inJULY!!!

Front desk staff is not very friendly and often seem distracted by their behind the desk duties, or annoyed when patients have questions. I go there for a Glaucoma condition, less than 5 months now. Back office doesn't seem to communicate well with front desk. Dunno if its the computer system or poor communication. When confirming appts doctor just gave or has changed I find myself waiting for up to 10-15 mins reception to clarify or confirm appts. But appt updates take a lot longer. The office mainly cater to the Spanish speaking community which isn't a Big problem, but I often feel my questions take longer because I have to ask them more than once to get a clear answer. This is mostly with the front desk and some of the medical staff assisting the doctors. Not everyone. I only speak English so this feels challenging sometimes. There is no language barriers with the doctors though. So far, so good. Time will tell

Iv been calling since the 4th and no one is picking up or calling me back but not the voicemail box is full and I can't even leave message now!!! What a joke so unprofessional. Good doctors ran by a couple females that think their entitled... But their not